This intensive one-day workshop empowers professionals with essential conflict management and resolution skills to build trust, strengthen communication, and foster psychological safety within agile teams.
Participants will learn to turn friction into collaboration opportunities through interactive role-plays and real-world simulations.
Upon completion, learners receive a lifetime-valid Scrum Alliance digital micro credential.
No formal prerequisites required.
Recommended for individuals in leadership, coaching, or collaborative roles.
This course is ideal for:
Scrum Masters, Agile Coaches, Product Owners
Team Leaders, Managers, Organizational Leaders
HR Professionals, Business Analysts, Facilitators
Anyone working in agile or team-based environments prone to conflict
By the end of this course, participants will be able to:
Identify early signs and triggers of team conflict.
Understand the underlying causes and escalation dynamics.
Apply de-escalation techniques to resolve tensions calmly.
Facilitate constructive resolution conversations impartially.
Develop and apply customized conflict management strategies.
Recognizing early signs of tension
Staying composed under pressure
Identifying common conflict triggers
Exploring cultural and interpersonal perspectives
Analyzing root causes and escalation patterns
Collaboration and calm-building techniques
Facilitation tools for guided discussions
Managing power dynamics in heated moments
Building a practical conflict management plan
Implementing best-practice strategies for resolution
Experience Scrum Alliance Conflict Management Skills Micro-Credential in Sweden through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.
Experience Scrum Alliance Conflict Management Skills Micro-Credential through face-to-face Classroom Based training in Sweden. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.
Arrange Scrum Alliance Conflict Management Skills Micro-Credential in Sweden as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.
Join our public courses in our Sweden facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Sweden is the historic birthplace of global technology legends like Spotify and Ericsson, maintaining its status as a world leader in software engineering and sustainable digital solutions. Stockholm and Gothenburg serve as premier destinations for innovation, fueled by the academic prestige of KTH Royal Institute of Technology and a culture that embraces early technological adoption. The Swedish tech scene is characterized by its leadership in game development, green-tech, and secure communication systems, fostering a highly collaborative and creative professional environment. Our IT training programs in Sweden are tailored to this culture of excellence, focusing on Software Architecture, Cloud-Native development, and Cyber Defense. We support the Swedish workforce in maintaining their competitive edge within a Nordic region that consistently sets the global benchmark for digital integration and social innovation.
