This three-day course is part of the ITIL® 4 Practice Manager pathway and equips learners with practical knowledge of five essential ITIL practices focused on planning, implementing, and controlling IT services. These practices are IT Asset Management, Change Enablement, Deployment Management, Release Management, and Service Configuration Management.
Participants will explore these practices in depth, learning how to apply them strategically and operationally to support service reliability, enable effective change, and manage digital and physical assets across the organisation. The course blends theory with practical application, enabling learners to understand how to assess, integrate, and optimise each practice using the ITIL Maturity Model.
Prerequisites
Participants must hold either the ITIL® 4 Foundation or ITIL® v3 Foundation certification. Familiarity with the concept of value streams is expected, as it will be referenced throughout the course.
Target audience
This course is designed for IT professionals seeking to apply best practice guidance across service planning and delivery, including:
- Professionals working in asset, change, or release management roles
- IT operations staff responsible for service deployment and control
- Configuration and deployment leads managing IT services and infrastructure
- Service management practitioners seeking structured frameworks for continuous improvement
- Individuals working toward ITIL® 4 Practice Manager or Master certification
ITIL® 4 Specialist: Planlama, Uygulama ve Kontrol Eğitimi programına Online Instructor-Led (canlı sanal sınıf) veya Classroom Based (sınıf eğitimi) formatlarında doğrudan katılım sağlayabilirsiniz. Ayrıca bu eğitimi kurumunuza özel olarak Online Instructor-Led, Classroom Based veya Onsite (yerinde eğitim) formatlarında, tercih ettiğiniz tarih ve lokasyonda organize edebiliriz. Detaylı bilgi ve kurumunuza özel planlama için bizimle iletişime geçebilirsiniz.
