DTCSM - Cisco Customer Success Manager v2.2 Training in South Africa

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 3 Days
  • Price: From EUR 54,423
  • Upcoming Date:
  • UK & South Africa Based Global Training Provider
Learn how to optimize customer lifecycle journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities.

The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares you for the Cisco Customer Success Manager Specialist certification exam.



Who Should Attend?

  • Individuals preparing for the Cisco Customer Success Manager Specialist certification
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

This course has no formal prerequisites, but we recommend that you have:

  • Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful

What You Will Learn

This course will help you:

  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the Cisco Customer Success Manager Specialist certification exam
  • Providing a thorough introduction, tools, concepts, and skills practice to prepare for the CSM role
  • Giving you experience with common practices and expected tasks, including confidence using terms such as Annual Recurring Revenue (ARR), Lifetime Customer Value LTCV, Available to Renew (ATR), and other key metrics

Training Outline

Customer Success Concepts

  • Overview of the Customer Success Industry
  • Engaging with and Understanding the Customer

Enabling Success

  • Developing Customer Success Plans
  • Managing Stakeholders
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health (Health Index)
  • Expansion and Renewal Motions
  • Summary and Review

Why Choose Us

Experience DTCSM - Cisco Customer Success Manager v2.2 in South Africa through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from South Africa and worldwide, with flexible planning options for individual and corporate training needs.

Experience DTCSM - Cisco Customer Success Manager v2.2 in a focused classroom environment in South Africa. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite DTCSM - Cisco Customer Success Manager v2.2 in South Africa solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

DTCSM - Cisco Customer Success Manager v2.2 Training Course in South Africa Schedule

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
15 July 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423
23 July 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423
11 August 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423
22 August 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423
24 August 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423
25 August 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423
03 September 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423
06 September 2026 (3 Days)
Cape Town, Johannesburg, Pretoria
EUR 54,423

South Africa is the most advanced technological market on the continent, with Cape Town and Johannesburg acting as world-class centers for fintech, telecommunications, and digital entrepreneurship. Cape Town’s vibrant tech scene, often called 'Silicon Cape,' attracts international venture capital and research talent, while Johannesburg remains the industrial and financial heart of technical innovation. The country's top universities, including the University of Cape Town and Wits, provide a strong academic foundation for research in Artificial Intelligence and Big Data. Our educational frameworks in South Africa focus on equipping the professional workforce with the high-level skills needed to manage complex enterprise infrastructures. We provide elite training in Cybersecurity, Enterprise Architecture, and Data Science to support South Africa's leading role in the global digital economy.

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