ISO/IEC 20000-1:2018 Requirements Training in Australia

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 2 Days
  • Price: From AUD 1,600 +TAX
  • Upcoming Date:
  • UK & Australia Based Global Training Provider

The ISO/IEC 20000-1:2018 Requirements Training Course provides a comprehensive understanding of the Service Management System (SMS) standard and its application within an organization.

By attending this 2-day course, you’ll gain the knowledge to interpret and apply ISO/IEC 20000-1 requirements, understand how the standard enhances service delivery, and recognize its integration potential with other management systems such as ISO 9001 and ISO/IEC 27001.

Through practical examples and expert-led discussions, you’ll learn how implementing an SMS can improve efficiency, consistency, and customer satisfaction — helping your organization demonstrate a professional commitment to world-class service management.


Key Benefits

BenefitDescription
In-depth KnowledgeGain a clear understanding of ISO/IEC 20000-1 principles and structure
Practical ApplicationLearn to apply service management requirements effectively
Integration AwarenessUnderstand how ISO/IEC 20000-1 aligns with ISO 9001 and ISO/IEC 27001
Service ExcellenceImprove efficiency, reliability, and customer satisfaction


Bilginç IT Academy is a recognized official training partner of PECB (Professional Evaluation and Certification Board).
Through this partnership, we deliver globally accredited PECB-certified training programs, enabling professionals to gain international recognition and practical expertise in areas such as Artificial Intelligence Management, Information Security, Environmental, and Quality Management Systems.
Visit our official PECB partner page here: Bilginç IT Academy – PECB Official Partner 


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Who Should Attend

This course is ideal for:

  • Service Managers and Coordinators

  • IT Managers and Consultants

  • Quality and Compliance Officers

  • Individuals responsible for service delivery and improvement

  • Professionals seeking ISO/IEC 20000-1 certification knowledge

What You Will Learn

This course will help you:

  • Understand the key concepts, structure, and requirements of ISO/IEC 20000-1:2018.
  • Describe the ISO/IEC 20000 series and related terms and definitions.
  • Identify opportunities to increase service efficiency and performance through an effective SMS.
  • Understand the ISO/IEC 20000-1 certification process and its benefits for organizations.
  • Recognize how ISO/IEC 20000-1 supports integration with other standards like ISO 9001 and ISO/IEC 27001.
  • Communicate the value and benefits of implementing an SMS to internal and external stakeholders.


You Will Learn To

Upon completion of the training, delegates will be able to:

  • Describe the purpose and structure of a Service Management System (SMS).

  • Explain the importance and benefits of an SMS to organizational success.

  • Outline the background, principles, and intended outcomes of ISO/IEC 20000-1.

  • Recall and apply key terms and definitions used in the standard.

  • Identify the main requirements and clauses of ISO/IEC 20000-1.

  • Understand the certification route and audit process.

Training Outline

Day 1:

  • Introduction to ISO/IEC 20000-1 and the service management framework

  • Key concepts and definitions of service management

  • Overview of ISO/IEC 20000 series and its alignment with other standards

  • Understanding the structure and intent of ISO/IEC 20000-1:2018

Day 2:

  • Detailed review of ISO/IEC 20000-1 clauses and requirements

  • Roles and responsibilities in service management

  • Gap analysis and implementation considerations

  • Overview of the certification process and next steps

Why Choose Us

Experience ISO/IEC 20000-1:2018 Requirements in Australia through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Australia or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience ISO/IEC 20000-1:2018 Requirements through face-to-face Classroom Based training in Australia. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ISO/IEC 20000-1:2018 Requirements in Australia as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Australia or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

ISO/IEC 20000-1:2018 Requirements Training Course in Australia Schedule

Join our public courses in our Australia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
12 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX
17 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX
02 November 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX
10 November 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX
12 November 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX
17 November 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX
01 March 2027 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX
20 March 2027 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 1,600 +TAX

Australia’s technology scene is a powerhouse of innovation in the Southern Hemisphere, with Sydney, Melbourne, and Brisbane acting as world-class centers for fintech, cloud computing, and software development. The nation’s digital economy is supported by top-tier academic institutions like the University of New South Wales (UNSW) and the University of Melbourne, which foster a culture of research excellence in Cybersecurity and Artificial Intelligence. Australia has become a global leader in mining-tech and sustainable energy software, requiring a workforce that is proficient in the latest DevOps and Data Science frameworks. Our training solutions in Australia are designed to meet these high industry standards, offering specialized certifications that empower professionals to lead digital transformation projects across the Oceania region. We provide the technical expertise necessary to excel in a highly competitive and digitally integrated market that consistently attracts global tech investment.

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