ISO/IEC 20000-1:2018 Requirements Training in Singapore

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 2 Days
  • Price: From SGD 1,481
  • Upcoming Date:
  • UK & Singapore Based Global Training Provider

The ISO/IEC 20000-1:2018 Requirements Training Course provides a comprehensive understanding of the Service Management System (SMS) standard and its application within an organization.

By attending this 2-day course, you’ll gain the knowledge to interpret and apply ISO/IEC 20000-1 requirements, understand how the standard enhances service delivery, and recognize its integration potential with other management systems such as ISO 9001 and ISO/IEC 27001.

Through practical examples and expert-led discussions, you’ll learn how implementing an SMS can improve efficiency, consistency, and customer satisfaction — helping your organization demonstrate a professional commitment to world-class service management.


Key Benefits

BenefitDescription
In-depth KnowledgeGain a clear understanding of ISO/IEC 20000-1 principles and structure
Practical ApplicationLearn to apply service management requirements effectively
Integration AwarenessUnderstand how ISO/IEC 20000-1 aligns with ISO 9001 and ISO/IEC 27001
Service ExcellenceImprove efficiency, reliability, and customer satisfaction


Bilginç IT Academy is a recognized official training partner of PECB (Professional Evaluation and Certification Board).
Through this partnership, we deliver globally accredited PECB-certified training programs, enabling professionals to gain international recognition and practical expertise in areas such as Artificial Intelligence Management, Information Security, Environmental, and Quality Management Systems.
Visit our official PECB partner page here: Bilginç IT Academy – PECB Official Partner 

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Who Should Attend

This course is ideal for:

  • Service Managers and Coordinators

  • IT Managers and Consultants

  • Quality and Compliance Officers

  • Individuals responsible for service delivery and improvement

  • Professionals seeking ISO/IEC 20000-1 certification knowledge

What You Will Learn

This course will help you:

  • Understand the key concepts, structure, and requirements of ISO/IEC 20000-1:2018.
  • Describe the ISO/IEC 20000 series and related terms and definitions.
  • Identify opportunities to increase service efficiency and performance through an effective SMS.
  • Understand the ISO/IEC 20000-1 certification process and its benefits for organizations.
  • Recognize how ISO/IEC 20000-1 supports integration with other standards like ISO 9001 and ISO/IEC 27001.
  • Communicate the value and benefits of implementing an SMS to internal and external stakeholders.


You Will Learn To

Upon completion of the training, delegates will be able to:

  • Describe the purpose and structure of a Service Management System (SMS).

  • Explain the importance and benefits of an SMS to organizational success.

  • Outline the background, principles, and intended outcomes of ISO/IEC 20000-1.

  • Recall and apply key terms and definitions used in the standard.

  • Identify the main requirements and clauses of ISO/IEC 20000-1.

  • Understand the certification route and audit process.

Training Outline

Day 1:

  • Introduction to ISO/IEC 20000-1 and the service management framework

  • Key concepts and definitions of service management

  • Overview of ISO/IEC 20000 series and its alignment with other standards

  • Understanding the structure and intent of ISO/IEC 20000-1:2018

Day 2:

  • Detailed review of ISO/IEC 20000-1 clauses and requirements

  • Roles and responsibilities in service management

  • Gap analysis and implementation considerations

  • Overview of the certification process and next steps

Why Choose Us

Experience ISO/IEC 20000-1:2018 Requirements in Singapore through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from Singapore and worldwide, with flexible planning options for individual and corporate training needs.

Experience ISO/IEC 20000-1:2018 Requirements in a focused classroom environment in Singapore. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite ISO/IEC 20000-1:2018 Requirements in Singapore solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

ISO/IEC 20000-1:2018 Requirements Training Course in Singapore Schedule

Join our public courses in our Singapore facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
18 July 2026 (2 Days)
Singapore
SGD 1,481
20 July 2026 (2 Days)
Singapore
SGD 1,481
07 August 2026 (2 Days)
Singapore
SGD 1,481
08 August 2026 (2 Days)
Singapore
SGD 1,481
25 August 2026 (2 Days)
Singapore
SGD 1,481
01 September 2026 (2 Days)
Singapore
SGD 1,481
08 September 2026 (2 Days)
Singapore
SGD 1,481
11 September 2026 (2 Days)
Singapore
SGD 1,481

Singapore is widely recognized as Asia's leading 'Smart Nation,' serving as a global financial and technology powerhouse with unparalleled infrastructure for IT training and research. Strategically located in the heart of Southeast Asia, it acts as a magnet for international tech talent and investment, supported by the research prestige of the National University of Singapore (NUS) and Nanyang Technological University (NTU). The city-state is a world leader in Cybersecurity, Blockchain, and Data Science, fostering an environment where digital transformation is integrated into every level of society. Our training programs in Singapore are built for a workforce that demands the highest technical standards and strategic insight. We offer advanced certifications in AI, Cloud Engineering, and Digital Governance, ensuring that Singapore continues to set the global benchmark for technological sophistication and excellence in the modern digital era.

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