Practical Application of Problem Management Training in Australia

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 2 Days
  • Level: Intermediate
  • Price: From AUD 5,100 +TAX
  • Upcoming Date:
  • UK & Australia Based Global Training Provider

This two-day course is part of QA’s Practical Application series, designed to help learners apply ITIL practices in real environments. This course focuses exclusively on Problem Management: how organisations can detect, analyse, resolve, and prevent problems. It provides insights, tools, and techniques to support or improve Problem Management practices in a variety of organisational settings.



Prerequisites

An ITIL®4 Foundation certificate is preferred, though a basic understanding of ITIL is also sufficient.

Target audience

This course is suitable for anyone with an interest or responsibility in Problem Management or its related activities within their organisation, regardless of role.

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

Participants will learn to:

  • Understand the core concepts of Problem Management
  • Use ITIL practice materials to support Problem Management within their organisation
  • Acquire practical tools and assets that can be applied in their environment
  • Begin or enhance the implementation of Problem Management
  • Develop foundational expertise in Problem Management
  • Share and explore best practices with peers

Training Outline

What’s the vision

  • Vision to metrics trail
  • Purpose, objectives, and RACI for Problem Management
  • The three phases of Problem Management

Where are we now

  • Current problem models (if present)
  • Incident volumes and correlations
  • Resource utilisation
  • Stakeholders and identification
  • Problem control and error control

Where do we want to be

  • Defining major incidents, problems, and known errors
  • Building the business case for Problem Management
  • Improvement planning
  • SMART targets and resource considerations
  • Problem models

How do we get there

  • Role competencies
  • Problem Management techniques (e.g. Cynefin)
  • Authority for problem resolution
  • KPIs, CSFs, PSFs
  • Stakeholder and communication planning

Take action

  • Planning improvement initiatives
  • Defining roles and responsibilities
  • Observing and monitoring progression
  • Managing interfaces with other practices

Did we get there

  • Dashboards and reporting
  • Benefits realisation
  • Reviewing problem records and known error databases
  • Evaluating value streams, baselines, and performance

How to keep the momentum going

  • Planning next cycles of improvement
  • Considering new technologies and emerging problems
  • Evolving value streams for Problem Management
  • Assessing maturity across all four ITIL dimensions

Exams and assessments

This course does not include formal assessments. Shape

Hands-on learning

Learners will engage in:

  • Scenario based group work reflecting each stage of the improvement cycle
  • Use of practical tools (mapping, techniques, dashboards)
  • Exercises on stakeholder communications, interfaces, and improvement planning
  • Peer review and discussion of proposed solutions and process designs
  • Reflection and alignment of course concepts to participants’ organisational context

Why Choose Us

Experience Practical Application of Problem Management in Australia through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from Australia and worldwide, with flexible planning options for individual and corporate training needs.

Experience Practical Application of Problem Management in a focused classroom environment in Australia. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite Practical Application of Problem Management in Australia solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

Practical Application of Problem Management Training Course in Australia Schedule

Join our public courses in our Australia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
31 August 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 5,100 +TAX

Australia’s technology scene is a powerhouse of innovation in the Southern Hemisphere, with Sydney, Melbourne, and Brisbane acting as world-class centers for fintech, cloud computing, and software development. The nation’s digital economy is supported by top-tier academic institutions like the University of New South Wales (UNSW) and the University of Melbourne, which foster a culture of research excellence in Cybersecurity and Artificial Intelligence. Australia has become a global leader in mining-tech and sustainable energy software, requiring a workforce that is proficient in the latest DevOps and Data Science frameworks. Our training solutions in Australia are designed to meet these high industry standards, offering specialized certifications that empower professionals to lead digital transformation projects across the Oceania region. We provide the technical expertise necessary to excel in a highly competitive and digitally integrated market that consistently attracts global tech investment.

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