1. Introduction
The workshop begins by establishing the objectives for the session and exploring the importance of Champions in helping organisations adopt Microsoft 365 Copilot successfully.
Participants consider how an active Champion community can contribute to user engagement, confidence, and long-term adoption.
Topics Include
- Welcome and introductions
- Workshop objectives and expected outcomes
- The role of Champions in successful Microsoft 365 Copilot adoption
2. The Super User Role
Champions play an important part in helping colleagues become comfortable with new technologies.
This section explores the qualities of an effective Champion and the behaviours that promote learning, collaboration, trust, and continuous improvement across an organisation.
Topics Include
- Understanding the Champion role
- Key responsibilities and expectations
- The Champion mindset: advocacy, enablement, and continuous feedback
- Building trust with colleagues
- Examples of effective Champion initiatives
- Measuring the impact of Champion activities
3. Support Ecosystem and Tools
Effective user support depends on understanding both formal and informal support channels.
This section examines the resources Champions can use to provide timely and practical support throughout the Microsoft 365 Copilot adoption journey.
Topics Include
- Understanding the organisation's support ecosystem
- Available support channels and escalation routes
- Capturing frequently asked questions during floorwalking and informal support sessions
- Using Microsoft Teams, SharePoint, and other organisational resources
- Working with trainers, service desks, and project teams
- Maintaining and contributing to shared knowledge resources
4. Collaboration and Community Building
Successful Champions extend learning beyond individual support conversations by creating opportunities for wider knowledge sharing.
This section explores practical ways to build and sustain an active Champion community that supports communication, collaboration, and shared success.
Topics Include
- Creating and maintaining Champion communities
- Running weekly Success Hour sessions
- Planning effective drop-in discussions
- Encouraging peer-to-peer learning
- Reinforcing key messages through emails, videos, and internal communications
- Directing colleagues to additional learning opportunities and organisational resources
5. Practical Engagement and Feedback Loops
Champions provide an important connection between end users and the wider organisation.
This section focuses on gathering meaningful feedback, sharing successful outcomes, and identifying opportunities to continually improve the Microsoft 365 Copilot experience.
Topics Include
- Hosting virtual and face-to-face drop-in sessions
- Scheduling one-to-one support appointments
- Capturing feedback in a consistent way
- Escalating issues through appropriate support channels
- Sharing success stories to strengthen adoption
- Supporting continuous improvement through Champion-led initiatives
6. Next Steps and Action Planning
The final learning section helps participants turn the workshop content into practical activities they can begin applying within their own teams and departments.
Topics Include
- Creating a personal 30-day Champion action plan
- Building a practical Champion toolkit
- Identifying opportunities to increase engagement
- Expanding influence through ongoing collaboration
- Staying connected with the wider Champion community
7. Conclusion and Questions
The workshop concludes with a review of the key concepts covered during the session.
Participants have an opportunity to clarify outstanding questions and reflect on how they will use what they have learned to support Microsoft 365 Copilot adoption within their organisation.
Topics Include
- Summary of key learning points
- Review of workshop outcomes
- Open question and answer session
