This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

This course is worth 40 Continuing Education (CE) Credits

Who Should Attend?

System engineers
Customers deploying and maintaining Cisco Unified Contact Center Express products

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

Internetworking Fundamentals
Basic IP telephony concepts
Cisco Unified Communications Manager
Cisco IP phones, Cisco IP Communicator
Contact Center operations

What You Will Learn

Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools.
Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of the most common configuration web pages and describe the call flow processes needed to establish a call on Cisco Unified CCX.
Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.
Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
Describe how to install, configure and use features found in Cisco Unified CCX Premium such as Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
Understand how to maintain and monitor a Cisco Unified CCX system.

Training Outline

Module 1: Cisco Unified CCX Product Overview

Cisco Unified CCX Product Packages
Cisco Unified CCX Architecture
Designing Cisco Unified CCX

Module 2: Cisco Unified CCX Installation and Configuration

Installing Cisco Unified CCX
Managing Cisco Unified CCX
Configuring Basic Properties of Cisco Unified CCX

Module 3: Cisco Unified CCX Scripting

Understanding Script Editor Basics
Creating a Basic IVR Script
Prompting and Collecting Information
Accessing an External Database
Making Decisions
Confirming Caller Input

Module 4: Cisco Unified CCX ACD Operations

Implementing Cisco Unified CCX
Scripting Fundamentals for Cisco Unified CCX
Using Desktop Administration
Advanced Cisco Unified Contact Center Express Scripting Topics
Using Cisco Unified CCX Reports

Module 5: Cisco Unified Contact Center Express Premium Functions

Configuring the Outbound Dialer
Configuring Agent Email and Agent Web Chat
Understanding ASR and TTS

Module 6: Cisco Unified CCX Maintenance

Using Cisco Unified RTMT
Using the Disaster Recovery System

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Canada. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including Canada, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Canada. Our hand-picked classroom venues in Canada offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Canada. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Canada

Who Should Attend?

Prerequisites

What You Will Learn

Training Outline

Why Choose Us

Online Instructor-Led Training (VILT)

Classroom Based Learning

Onsite / In-House Learning

UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training Course in Canada Schedule