UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Australia

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 5 Days
  • Price: From €5,453+VAT
  • Upcoming Date:
  • UK Based Global Training Provider


This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

This course is worth 40 Continuing Education (CE) Credits



Who Should Attend?

  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products
We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Internetworking Fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations

What You Will Learn

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools.
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of the most common configuration web pages and describe the call flow processes needed to establish a call on Cisco Unified CCX.
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
  • Understand how to maintain and monitor a Cisco Unified CCX system.

Training Outline

Module 1: Cisco Unified CCX Product Overview

  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX

Module 2: Cisco Unified CCX Installation and Configuration

  • Installing Cisco Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX

Module 3: Cisco Unified CCX Scripting

  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input

Module 4: Cisco Unified CCX ACD Operations

  • Implementing Cisco Unified CCX
  • Scripting Fundamentals for Cisco Unified CCX
  • Using Desktop Administration
  • Advanced Cisco Unified Contact Center Express Scripting Topics
  • Using Cisco Unified CCX Reports

Module 5: Cisco Unified Contact Center Express Premium Functions

  • Configuring the Outbound Dialer
  • Configuring Agent Email and Agent Web Chat
  • Understanding ASR and TTS

Module 6: Cisco Unified CCX Maintenance

  • Using Cisco Unified RTMT
  • Using the Disaster Recovery System

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Australia. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

  • Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
  • Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
  • Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
  • Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
  • Scalable Delivery: Accessible worldwide, including Australia, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Australia. Our hand-picked classroom venues in Australia offer an invaluable human touch, providing a focused and interactive environment for professional growth.

  • Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
  • State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
  • Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
  • Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Australia. Experience expert-led learning at your own business premises, tailored to your corporate goals.

  • Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
  • Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
  • Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
  • Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.
Contact us for more detail about our trainings and for all other enquiries!

UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training Course in Australia Schedule

Join our public courses in our Australia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
25 May 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT
09 June 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT
12 June 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT
19 June 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT
24 June 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT
24 July 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT
26 July 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT
07 August 2026 (5 Days)
Sydney, Melbourne, Brisbane, Perth
€5,453 +VAT

Australia’s technology scene is a powerhouse of innovation in the Southern Hemisphere, with Sydney, Melbourne, and Brisbane acting as world-class centers for fintech, cloud computing, and software development. The nation’s digital economy is supported by top-tier academic institutions like the University of New South Wales (UNSW) and the University of Melbourne, which foster a culture of research excellence in Cybersecurity and Artificial Intelligence. Australia has become a global leader in mining-tech and sustainable energy software, requiring a workforce that is proficient in the latest DevOps and Data Science frameworks. Our training solutions in Australia are designed to meet these high industry standards, offering specialized certifications that empower professionals to lead digital transformation projects across the Oceania region. We provide the technical expertise necessary to excel in a highly competitive and digitally integrated market that consistently attracts global tech investment.

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