UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in France

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 5 Days
  • Price: From €5,500
  • Upcoming Date:
  • UK & France Based Global Training Provider


This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

This course is worth 40 Continuing Education (CE) Credits



Who Should Attend?

  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products
We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Internetworking Fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations

What You Will Learn

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools.
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of the most common configuration web pages and describe the call flow processes needed to establish a call on Cisco Unified CCX.
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
  • Understand how to maintain and monitor a Cisco Unified CCX system.

Training Outline

Module 1: Cisco Unified CCX Product Overview

  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX

Module 2: Cisco Unified CCX Installation and Configuration

  • Installing Cisco Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX

Module 3: Cisco Unified CCX Scripting

  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input

Module 4: Cisco Unified CCX ACD Operations

  • Implementing Cisco Unified CCX
  • Scripting Fundamentals for Cisco Unified CCX
  • Using Desktop Administration
  • Advanced Cisco Unified Contact Center Express Scripting Topics
  • Using Cisco Unified CCX Reports

Module 5: Cisco Unified Contact Center Express Premium Functions

  • Configuring the Outbound Dialer
  • Configuring Agent Email and Agent Web Chat
  • Understanding ASR and TTS

Module 6: Cisco Unified CCX Maintenance

  • Using Cisco Unified RTMT
  • Using the Disaster Recovery System

Why Choose Us

Experience UCCXD - Deploying Cisco Unified Contact Center Express v6.0 in France through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from France and worldwide, with flexible planning options for individual and corporate training needs.

Experience UCCXD - Deploying Cisco Unified Contact Center Express v6.0 in a focused classroom environment in France. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite UCCXD - Deploying Cisco Unified Contact Center Express v6.0 in France solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training Course in France Schedule

Join our public courses in our France facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
24 juin 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500
07 juillet 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500
21 juillet 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500
24 juillet 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500
26 juillet 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500
05 août 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500
07 août 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500
02 septembre 2026 (5 Days)
Paris, Lyon, Toulouse, Marseille
€5,500

France stands as a cornerstone of European industrial innovation, with Paris and Lyon serving as premier global hubs for aerospace, automotive technology, and high-end digital startups. The French tech ecosystem, famously supported by the 'La French Tech' initiative, thrives on the research excellence of institutions like Sorbonne University and École Polytechnique. As a leader in sustainable energy software and sophisticated telecommunications, France offers a highly competitive landscape for advanced professional development. Our IT training programs in France are designed to meet these elite standards, focusing on Cloud Computing, Cybersecurity, and Data Science certifications. We empower professionals across the Republic to lead digital transformation projects within a diverse economy that is consistently pushing the boundaries of engineering and artificial intelligence.

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