This ITIL® 4 Specialist: Monitor, Support and Fulfil Training in Switzerland is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

A three-day course to prepare learners to successfully use the practices in their environment and to pass the associated examination.

The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:

Service desk
Incident management
Service request management
Monitoring and event management
Problem management

There is a 90 minute, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the learners choosing and will be invigilated virtually by PeopleCert.

The exam can be booked anytime after 3pm on the last day of the course.

Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum.

Visit our official PeopleCert partner page here: Bilginç IT Academy – PeopleCert Official Partner

Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required to attend this course.

Who Should Attend

IT service desk personnel
Incident and request management teams
Monitoring and infrastructure specialists
Problem management professionals
Anyone looking to improve operational maturity of IT practices

Training Outline

Introduction – Service Value System & Capability Model

Review of ITIL 4 Service Value System (SVS)
Understanding how to assess maturity of processes and practices

1. Service Desk

Key roles and responsibilities
Incident logging, prioritization, and resolution
Leveraging service desk tools and automation

2. Incident Management

Restoring services as quickly as possible
Techniques for incident categorization and escalation
Driving efficiency through resolution patterns

3. Service Request Management

Standardized processes for recurring requests
Self-service, knowledge base, and approval workflows
Enhancing user satisfaction with streamlined operations

4. Monitoring and Event Management

Real-time visibility into IT services
Event correlation and alerting strategies
Early warning systems for proactive problem resolution

5. Problem Management

Identifying root causes and preventing recurrences
Integrating with knowledge management and change control
Continuous improvement through known error databases

Review of ITIL 4 Service Value System (SVS)
Understanding how to assess maturity of processes and practices

1. Service Desk

Key roles and responsibilities
Incident logging, prioritization, and resolution
Leveraging service desk tools and automation

2. Incident Management

Restoring services as quickly as possible
Techniques for incident categorization and escalation
Driving efficiency through resolution patterns

3. Service Request Management

Standardized processes for recurring requests
Self-service, knowledge base, and approval workflows
Enhancing user satisfaction with streamlined operations

4. Monitoring and Event Management

Real-time visibility into IT services
Event correlation and alerting strategies
Early warning systems for proactive problem resolution

5. Problem Management

Identifying root causes and preventing recurrences
Integrating with knowledge management and change control
Continuous improvement through known error databases

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led ITIL® 4 Specialist: Monitor, Support and Fulfil Training in Switzerland. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including Switzerland, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for ITIL® 4 Specialist: Monitor, Support and Fulfil Training in Switzerland. Our hand-picked classroom venues in Switzerland offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite ITIL® 4 Specialist: Monitor, Support and Fulfil Training in Switzerland. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

ITIL® 4 Specialist: Monitor, Support and Fulfil Training in Switzerland

Prerequisites

Who Should Attend

Training Outline

Introduction – Service Value System & Capability Model

Introduction – Service Value System & Capability Model

1. Service Desk

2. Incident Management

3. Service Request Management

4. Monitoring and Event Management

5. Problem Management

1. Service Desk

2. Incident Management

3. Service Request Management

4. Monitoring and Event Management

5. Problem Management

Why Choose Us

ITIL® 4 Specialist: Monitor, Support and Fulfil Training Course in Switzerland Schedule

Blog posts related to ITIL® 4 Specialist: Monitor, Support and Fulfil Training Course in Switzerland

ITIL® 4 Specialist: Monitor, Support and Fulfil Training in Switzerland

Prerequisites

Who Should Attend

Training Outline

Introduction – Service Value System & Capability Model

Introduction – Service Value System & Capability Model

1. Service Desk

2. Incident Management

3. Service Request Management

4. Monitoring and Event Management

5. Problem Management

1. Service Desk

2. Incident Management

3. Service Request Management

4. Monitoring and Event Management

5. Problem Management

Why Choose Us

Online Instructor-Led Training (VILT)

Classroom Based Learning

Onsite / In-House Learning

ITIL® 4 Specialist: Monitor, Support and Fulfil Training Course in Switzerland Schedule

Blog posts related to ITIL® 4 Specialist: Monitor, Support and Fulfil Training Course in Switzerland

ITIL 5 Frequently Asked Questions (FAQ)

THE ABC'S OF ITIL: A BEGINNER'S GUIDE TO IT SERVICE MANAGEMENT