ITIL® 4 Specialist: Monitor, Support and Fulfil Training in New Zealand

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From NZD 7,200 +TAX
  • Upcoming Date:
  • UK & New Zealand Based Global Training Provider

This ITIL® 4 Specialist: Monitor, Support and Fulfil Training in New Zealand is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

A three-day course to prepare learners to successfully use the practices in their environment and to pass the associated examination.

The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:

  • Service desk
  • Incident management
  • Service request management
  • Monitoring and event management
  • Problem management

There is a 90 minute, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the learners choosing and will be invigilated virtually by PeopleCert.

The exam can be booked anytime after 3pm on the last day of the course.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PeopleCert partner page here: Bilginç IT Academy – PeopleCert Official Partner


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required to attend this course.

Who Should Attend

  • IT service desk personnel

  • Incident and request management teams

  • Monitoring and infrastructure specialists

  • Problem management professionals

  • Anyone looking to improve operational maturity of IT practices

Training Outline

Introduction – Service Value System & Capability Model

Introduction – Service Value System & Capability Model

  • Review of ITIL 4 Service Value System (SVS)

  • Understanding how to assess maturity of processes and practices

1. Service Desk

  • Key roles and responsibilities

  • Incident logging, prioritization, and resolution

  • Leveraging service desk tools and automation

2. Incident Management

  • Restoring services as quickly as possible

  • Techniques for incident categorization and escalation

  • Driving efficiency through resolution patterns

3. Service Request Management

  • Standardized processes for recurring requests

  • Self-service, knowledge base, and approval workflows

  • Enhancing user satisfaction with streamlined operations

4. Monitoring and Event Management

  • Real-time visibility into IT services

  • Event correlation and alerting strategies

  • Early warning systems for proactive problem resolution

5. Problem Management

  • Identifying root causes and preventing recurrences

  • Integrating with knowledge management and change control

  • Continuous improvement through known error databases

  • Review of ITIL 4 Service Value System (SVS)

  • Understanding how to assess maturity of processes and practices

1. Service Desk

  • Key roles and responsibilities

  • Incident logging, prioritization, and resolution

  • Leveraging service desk tools and automation

2. Incident Management

  • Restoring services as quickly as possible

  • Techniques for incident categorization and escalation

  • Driving efficiency through resolution patterns

3. Service Request Management

  • Standardized processes for recurring requests

  • Self-service, knowledge base, and approval workflows

  • Enhancing user satisfaction with streamlined operations

4. Monitoring and Event Management

  • Real-time visibility into IT services

  • Event correlation and alerting strategies

  • Early warning systems for proactive problem resolution

5. Problem Management

  • Identifying root causes and preventing recurrences

  • Integrating with knowledge management and change control

  • Continuous improvement through known error databases

Why Choose Us

Experience ITIL® 4 Specialist: Monitor, Support and Fulfil in New Zealand through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from New Zealand or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience ITIL® 4 Specialist: Monitor, Support and Fulfil through face-to-face Classroom Based training in New Zealand. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL® 4 Specialist: Monitor, Support and Fulfil in New Zealand as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in New Zealand or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

ITIL® 4 Specialist: Monitor, Support and Fulfil Training Course in New Zealand Schedule

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
07 October 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX
08 October 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX
10 October 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX
11 October 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX
12 October 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX
17 October 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX
31 October 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX
10 November 2026 (3 Days)
Auckland, Wellington, Christchurch
NZD 7,200 +TAX

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