DevOps Institute: Certified Agile Service Manager (CASM) Training in Germany

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Intermediate
  • Price: From €1,963+VAT
We can host this training at your preferred location. Contact us!

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the CASM exam.

Some Familiarity with ITSM processes and Scrum is recommended.

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Adapting Agile thinking and values into service management
  • Agile concepts and practices including DevOps, ITIL ® , SRE, Lean and Scrum
  • Scrum roles, artifacts, and events as it applies to processes
  • The two aspects of Agile Service Management:
    • 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
    • 2- Agile Process Engineering–applying Agile practices to process engineering projects

LEARNER MATERIALS

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide (pre-class resource)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample exam and exam requirements guidelines
  • Access to additional sources of information and communities

CERTIFICATION EXAM

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

COURSE OUTLINE

Module 1: Why Agile Service Management?

Module 2: Agile Service Management

Module 3: Leveraging Related Guidance

Module 4: Agile Service Management Roles

Module 5: Agile Process Engineering

Module 6: Agile Service Management Artifacts

Module 7: Agile Service Management Events

Module 8: Agile Process Improvement



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Germany facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
12 Dezember 2024
Berlin, Hamburg, Münih
€1,963 +VAT Book Now
Classroom / Virtual Classroom
16 Dezember 2024
Berlin, Hamburg, Münih
€1,963 +VAT Book Now
Classroom / Virtual Classroom
09 Januar 2025
Berlin, Hamburg, Münih
2 Days
Classroom / Virtual Classroom
12 Dezember 2024
Berlin, Hamburg, Münih
€1,963 +VAT Book Now
Classroom / Virtual Classroom
16 Dezember 2024
Berlin, Hamburg, Münih
€1,963 +VAT Book Now
Classroom / Virtual Classroom
21 Januar 2025
Berlin, Hamburg, Münih
2 Days
Classroom / Virtual Classroom
09 Januar 2025
Berlin, Hamburg, Münih
2 Days
Classroom / Virtual Classroom
10 Februar 2025
Berlin, Hamburg, Münih
€1,963 +VAT Book Now

Related Trainings

DevOps Institute: Certified Agile Service Manager (CASM) Training Course in Germany

The Federal Republic of Germany is the second most populous country in Europe and is located in Central Europe. The official language of the country is German. Germany is one of the richest countries in the world. The main exports of the country include motor vehicles and iron and steel products.

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The fairy tale writer, the Brothers Grimm, came from Germany and wrote many famous stories such as Cinderella, Snow White, and Sleeping Beauty.
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Tailored to meet the specific needs of Germany, Bilginç IT Academy combines cutting-edge training methodologies with our comprehensive range of Certification Exam preparation courses and accredited corporate training programs. Experience a transformative approach to IT training that will redefine your expectations.
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