FSM100 - SAP Field Service Management Fundamentals Training in Germany

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Field Service Management 2211


Notes:
  • System Requirements:
    • Notebook with web browser (Chromium-based, e.g. Google Chrome).
    • IOS / Android mobile phones or tablets with the corresponding FSM mobile application installed.
  • To download the FSM mobile app for iOS, Android, and MS Windows, use your mobile device to access the respective app stores of Apple, Google, or Microsoft and search for ‘SAP Field Service Management". In addition, the Windows version of the app can be downloaded from the SAP Support page here.
  • For further details on systems requirements, please click here
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We can host this training at your preferred location.

Prerequisites

Essential

  • none

Recommended

  • none
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Who Should Attend

  • Application Consultant
  • Data Consultant / Manager
  • Development Consultant
  • Technology Consultant
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What You Will Learn

  • This course will prepare you to:
    • understand the full functionality of SAP Field Service Management solution web- and mobile applications.
    • understand standard product features.
    • perform configurations and customizations using the Field Service Management Administration Module.
    • present use case scenarios as an administrator, dispatcher, and field technician.
    • provide first level support to your client.
    • know where to get additional information, best practices and documentation.
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Outline

  • Unit 1: Introduction to SAP Field Service Management
    • How SAP Field Service Management fits into the overall landscape of SAP’s portfolio
    • Solution overview
    • SAP Field Service Management functionalities
  • Unit 2: Administration 1
    • Architecture
    • Main components of FSM
    • Account & user configuration
  • Unit 3: Master Data Management
    • Main business objects
    • Data object management
    • Data loader and data exporter
  • Unit 4: Planning & Dispatching
    • Service call lifecycle
    • Create and assign a service call
    • Release scenarios
    • Reservation types
    • Service Map
    • Using skills and filters
  • Unit 5: Mobile Field Service
    • Mobile service workflow
    • Create new assignment on mobile
    • Reserved materials.
    • Record effort, material, mileage, and expenses
    • Activity feedback
    • Checkout and group checkout
    • Considerations for synchronization and offline use
  • Unit 6: Smartforms
    • Smartform templates and designer
    • Elements
    • Smartforms in mobile application
  • Unit 7: Administration 2
    • Company settings
    • Service Workflow configuration
    • Screen Configuration
    • Custom translations
    • Data management & monitoring
  • Unit 8: Business Rules
    • Use cases
    • Business Rule Configuration
    • Validating and Executing a Business Rule
  • Unit 9: Analytics & reports
    • Business reports via Dashboards
    • Report template technologies
    • Generating reports
  • Unit 10: Crowd Workforce
    • Use cases
    • Partner Portal
    • Dispatching process for crowd workforce
  • Unit 11: Customer Self Service
    • Self-service functionality
    • Self Service portal and interactive chatbot
    • Set up, configuration and branding
  • Unit 12: Integration
    • Overview of supported integration scenarios
    • Main business objects supported per integration scenario
    • End to end process with integration points
  • Unit 13: Student Appendix – Learning Resources and Glossary
    • Links to useful SAP Field Service Management portals, help, documentation and enablement platforms
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Germany facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

08 April 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
17 April 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
19 April 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
13 Mai 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
16 Mai 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
21 Mai 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
08 Juni 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
24 Juni 2025 (3 Days)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
FSM100 - SAP Field Service Management Fundamentals Training Course in Germany

The Federal Republic of Germany is the second most populous country in Europe and is located in Central Europe. The official language of the country is German. Germany is one of the richest countries in the world. The main exports of the country include motor vehicles and iron and steel products.

Here are some fun facts about Germany:
The fairy tale writer, the Brothers Grimm, came from Germany and wrote many famous stories such as Cinderella, Snow White, and Sleeping Beauty.
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The famous composer Ludwig van Beethoven was born in Germany.
The Autobahn, the German highway system, is known for having no general speed limit.


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Some of the top German technology companies like Siemens AG, Bosch, SAP SE, Deutsche Telekom, Daimler AG and Volkswagen has business centers in Frankfurt. The country has a strong tradition of engineering and innovation, and is home to many other world-class technology companies and research institutions.

Tailored to meet the specific needs of Germany, Bilginç IT Academy combines cutting-edge training methodologies with our comprehensive range of Certification Exam preparation courses and accredited corporate training programs. Experience a transformative approach to IT training that will redefine your expectations.
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