Manage Conflict and Difficult Situations Training in Germany

  • Learn via: Classroom
  • Duration: 1 Day
  • Level: Fundamentals
  • Price: From €1,176+VAT
We can host this training at your preferred location. Contact us!

The speed at which organisations need to take new and improved value propositions to customers and clients is never slower. The digital age brings such change so rapidly the pressure is always on. Our QA perspective is that with hybrid working, agile value chains and more complex organisational ecosystems, speeding quickly into difficult situations that lead to conflict, might feel inevitable and the damage can become uncontrollable and dramatic. But help is at hand if you adopt an emotionally sensitive view on conflict.

Conflict of ideas is often positive and, if well managed, can lead to more effective outcomes through rigorous discussion and exploration of ideas, generating more buy-in from stakeholders. However, conflicts that arise from tasks, processes and relationships can be more difficult to manage and require a structured approach to conflict resolution and an understanding of the styles at play, and how to work with them to find a resolution.

At the heart of this approach is the AGREE process for conflict resolution which starts with acknowledging the conflict from both sides and involves sharing perspectives, positions and interests and setting ground rules for how you will resolve the conflict. Reframing is the part where both parties work together to move beyond their acknowledged positions and interests to find a common ground that works for them, this is often where style preferences for conflict come into play. Language can play a part here where in the digital age technical language and business language can feel worlds apart.

What can Managing Conflict and Difficult Situations do for you and your organisation?

It can take the heat out of ‘all go’ culture we operate in. It makes the understanding of different perspectives and places easier and places them within the relationship of those at conflict not on either side divided by a chasm. Just by understanding how to manage conflict, it can also be avoided.

Investing in conflict avoidance and management allows organisation to go faster without these damaging and unproductive traps. The role of debate and conflict of ideas is highlighted as part of moving forward quickly including strategic experimentation.

Our approach to your spending time learning

We do not overload learners with too many ways of thinking about conflict or accepting it is always inevitable or negative. We share how much easier it can be to fall into conflict when working at speed and across many functional areas or across the business-technical divide.

In breakouts, situations where conflict becomes a slippery slope are discussed. Learners think deeply about when and how this has happened, its impact on performance and well-being – and how value is destroyed .

We clearly direct the learner to ways of thinking about conflict and behaving that set them up for looking out for situations that can descend into negative We provide a safe place to explore the emotions around being drawn into conflict.

Our aim is for learners to return to work energised with practical and considered ways of viewing conflict. Throughout the course, we pause to allow learners to think and record what their learning means. Learners walk away, not with a hurried plan they are not committed to, written at the end of the course. Instead, they own well-thought through approaches to translating the learning into their workplace, because they are built upon throughout the course, with professional facilitated help.

What’s included?

Included are sessions that clearly articulate how the learning can be translated into different contexts and different roles. Conflict is positioned carefully, including the impact of working at speed, in the digital age, in complex and demanding ways. As conflict is potentially all around us, we include connections to other relevant concepts, as and when relevant to the group being taught such as emotional intelligence, coaching for results and team dynamics.

Our learning is geared towards people wishing to see conflict in a new light that they feel more in control of. We empathise with the ease with which the complexity of modern organisational life can be hijacked and by doing so welcome a broad audience.

There are no pre learning or pre-requisites. Learners are purely asked to come with their limited experience, and their understanding of their unique context.

Throughout learners are asked to complete a QA Leveraging Learning Log (LLL) so that learning is translated into relevant opportunities for growth – personal and organisational. Unique to QA, the LLL is a key part of our teaching and learning strategy that ensures learning flows back into the workplace with effort of course, but without wasted or un-co-ordinated effort.



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Germany facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

12 Januar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
19 Januar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
20 Januar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
€1,176 +VAT
Book Now
24 Januar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
12 Januar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
11 Februar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
19 Januar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
20 Januar 2025 (1 Day)
Berlin, Hamburg, Münih
Classroom / Virtual Classroom
€1,176 +VAT
Book Now

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Manage Conflict and Difficult Situations Training Course in Germany

The Federal Republic of Germany is the second most populous country in Europe and is located in Central Europe. The official language of the country is German. Germany is one of the richest countries in the world. The main exports of the country include motor vehicles and iron and steel products.

Here are some fun facts about Germany:
The fairy tale writer, the Brothers Grimm, came from Germany and wrote many famous stories such as Cinderella, Snow White, and Sleeping Beauty.
Germany is home to the largest theme park in Europe, the Europa-Park.
The famous composer Ludwig van Beethoven was born in Germany.
The Autobahn, the German highway system, is known for having no general speed limit.


Berlin was divided by the Berlin Wall from 1961 to 1989. Known for its street art, Berlin has many colorful murals and graffiti throughout the city. Also, Berlin is home to many famous museums, such as the Pergamon Museum and the Museum Island. Many clubs and bars stay open until the early hours of the morning in this big city.

Another popular city is Munich, which is famous for its Oktoberfest beer festival that attracts millions of visitors every year. Munich is also home to many historic buildings, including Nymphenburg Palace and the Marienplatz town square.

The country's capital and largest city is Berlin, however Frankfurt is considered to be the business and financial center of Germany. It is home to the Frankfurt Stock Exchange, the European Central Bank, and many other financial institutions. Because of its central location within Europe and its status as a major financial hub, Frankfurt is often referred to as the "Mainhattan," a play on the city's name and its association with the Manhattan financial district in New York City.

Frankfurt is also a major transportation hub, with the largest airport in Germany and one of the largest in Europe, Frankfurt Airport. Additionally, it is a popular destination for tourists, with its historic city center, beautiful parks, and vibrant cultural scene.

Some of the top German technology companies like Siemens AG, Bosch, SAP SE, Deutsche Telekom, Daimler AG and Volkswagen has business centers in Frankfurt. The country has a strong tradition of engineering and innovation, and is home to many other world-class technology companies and research institutions.

Tailored to meet the specific needs of Germany, Bilginç IT Academy combines cutting-edge training methodologies with our comprehensive range of Certification Exam preparation courses and accredited corporate training programs. Experience a transformative approach to IT training that will redefine your expectations.
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