The ITIL® 5 Foundation Certificate introduces learners to the latest version of the ITIL framework — the world’s leading standard for digital service management.

This 2-day official course provides an in-depth understanding of the ITIL Value System, Value Chain, Four Dimensions of Service Management, and Guiding Principles that shape modern IT service delivery and co-creation of value.

The training prepares learners for the official PeopleCert ITIL 5 Foundation exam, included with the course.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PeopleCert partner page here: Bilginç IT Academy – PeopleCert Official Partner


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.


For corporate groups, we can organize this training as an on-site private group.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

There are no formal prerequisites for this course.

Who Should Attend

Ideal for:

  • Professionals involved in service delivery, support, or governance,

  • Service managers, product owners, and team leads,

  • Individuals or organisations adopting ITIL-based practices,

  • Customers and stakeholders of digital products or services.

What You Will Learn

Upon completion, learners will be able to:

  • Understand the core concepts of digital product and service management,

  • Explain service relationships and value co-creation,

  • Describe the Four Dimensions of Service Management,

  • Understand the ITIL Value System and its governance structure,

  • Apply ITIL guiding principles to real-world decisions,

  • Explore management practices and value stream mapping techniques.

Training Outline

Key concepts of digital product and service management

  • Definitions of digital product and service concepts
  • Types of service interactions and how they enable value co-creation

Service relationships

  • Concepts and types of service relationships, including roles and service quality measures
  • The contributions of utility, warranty, experience, and sustainability to value

The four dimensions of service management

  • Overview of the four dimensions and their role in a balanced, holistic approach to service management

ITIL Value System

  • Components of the Value System and their purpose
  • Governance within the Value System and how it supports value creation

Value chain

  • Purpose and scope of each activity in the digital product and service lifecycle
  • Key terms related to value chain activities

Guiding principles

  • How feedback contributes to value co-creation
  • Applying the ITIL guiding principles across different organisational contexts
  • The interaction of guiding principles to support continual improvement and decision-making
  • How management practices support value chain activities to enable value creation

ITIL management practices

  • The role of management practices within the ITIL framework
  • Introduction to ITIL practice guides and their benefits
  • Continual improvement practices and their application
  • Steps of the ITIL continual improvement model

Value streams – mapping and management

  • Purpose and concepts of value stream mapping and management
  • Relationship between digital value stream mapping and value stream management

Exams and assessments

This course includes a formal certification exam:

  • 40 multiple-choice questions
  • 60 minutes duration
  • Closed book
  • Pass mark: 26 out of 40 (65%)
  • The exam is delivered online via PeopleCert and can be taken at the learner’s convenience

Hands-on learning

Learners will:

  • Apply service management concepts to practical examples and interactive exercises
  • Participate in learning examples to understand value chains and service relationships
  • Explore value stream mapping through guided activities
  • Collaborate with peers and instructors to reinforce key concepts and guiding principles

Why Choose Us

Leading UK-based global training provider since 1995.

Experience ITIL® Foundation (Version 5) through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience ITIL® Foundation (Version 5) in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL® Foundation (Version 5) as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.
Contact us for more detail about our trainings and for all other enquiries!