Discover the tools and techniques of NetApp® ONTAP® hardware analysis and troubleshooting. Learn to triage and gather the right data for all hardware cases, to work 60% to completion with no help, and to properly frame and get assistance to resolve the remaining 40%.
Prerequisites
• Technical Support Engineer New Hire OnRamp Program
• Three months of experience taking support calls
• FAS, AFF, and ASA web-based training
























