AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Finland

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €3,633+VAT
Gain essential conflict management skills so conflict won't manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.



Who Should Attend?

Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict

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We can host this training at your preferred location.

What You Will Learn

  • A new understanding of conflict
  • Your own conflict patterns
  • Improve your listening and communication skills
  • How to read conflicts by developing a conflict map
  • Effective methods of intervention and conflict management
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Outline

1. Developing Conflict Awareness

  • Conflict vs. disagreement
  • The five stages of conflict development
  • Barriers to conflict management

2. Responding to Conflict

  • Identify and understand your own conflict behavior
  • Active listening skills for conflict management

3. Different Approaches to Conflict Management

  • The five-step conflict map
  • The conflict management strategy that is right for you
  • Content vs. relationship conflicts
  • Why not to ask "Why"?

4. Conflict Management Strategies

  • The four Cs: competence, credibility, care, communication
  • How to reinstate trust
  • How to become solution-focused not problem-focused
  • Moving beyond conflict
  • Difficult people vs. difficult behavior
  • Asserting yourself
  • Coping with resistance
  • Saying "no" assertively

5. Mapping the Conflict

  • Conflict management mapping in five steps, from positions to solutions
  • Explore a conflict from various viewpoints
  • Determine common ground in a conflict
  • Generate and implement goal-oriented alternatives

6. Trust in Minimizing Conflict

  • Key conflict management fundamentals for building trust
  • How trust is lost and how it's reestablished
  • Develop win-win solutions: interests vs. positions

7. Dealing with Difficult Behavior

  • Difficult people vs. difficult behavior
  • Two-step process for handling passive and aggressive behaviors
  • Create a viable alternative to group conflict

8. Thunderstorms

  • Address your own "thunderstorms" (emotionally explosive tense conflicts)
  • Apply appropriate conflict management strategies through role-plays
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 huhtikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
08 huhtikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
17 huhtikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
18 huhtikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
20 heinäkuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
21 heinäkuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
12 elokuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
13 elokuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
€3,633 +VAT
AMA2115: Responding to Conflict: Strategies for Improved Communication Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.
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