Gain essential conflict management skills so conflict won't manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.

Who Should Attend?

Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict

We can organize this training at your preferred date and location. Contact Us!

What You Will Learn

A new understanding of conflict
Your own conflict patterns
Improve your listening and communication skills
How to read conflicts by developing a conflict map
Effective methods of intervention and conflict management

Training Outline

1. Developing Conflict Awareness

Conflict vs. disagreement
The five stages of conflict development
Barriers to conflict management

2. Responding to Conflict

Identify and understand your own conflict behavior
Active listening skills for conflict management

3. Different Approaches to Conflict Management

The five-step conflict map
The conflict management strategy that is right for you
Content vs. relationship conflicts
Why not to ask "Why"?

4. Conflict Management Strategies

The four Cs: competence, credibility, care, communication
How to reinstate trust
How to become solution-focused not problem-focused
Moving beyond conflict
Difficult people vs. difficult behavior
Asserting yourself
Coping with resistance
Saying "no" assertively

5. Mapping the Conflict

Conflict management mapping in five steps, from positions to solutions
Explore a conflict from various viewpoints
Determine common ground in a conflict
Generate and implement goal-oriented alternatives

6. Trust in Minimizing Conflict

Key conflict management fundamentals for building trust
How trust is lost and how it's reestablished
Develop win-win solutions: interests vs. positions

7. Dealing with Difficult Behavior

Difficult people vs. difficult behavior
Two-step process for handling passive and aggressive behaviors
Create a viable alternative to group conflict

8. Thunderstorms

Address your own "thunderstorms" (emotionally explosive tense conflicts)
Apply appropriate conflict management strategies through role-plays

Why Choose Bilginç IT Academy

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Finland