International Service Design Training in Finland

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • Price: Please contact for booking options
We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

  • Introduction to Service Design
    • What is Service Design?
    • Why Service Design matters?
    • Principles of Service Design
    • How Service Design Differ from Product and UX Design?
  • Service Design Process
    • 1. Explore: Insight Research
      • Understand People
      • Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
      • Collate, Synthesize and Present Insights that can Drive Design Decisions
        • Identify Scenarios
        • Align Actions, Mindsets and Emotions
    • 2. Define: Ideation & Concept Development
      • Service Ecology Mapping
        • Understand Service Architectures, Stakeholders and Touchpoints
        • Use Models of Current State and its Impact on Customers
        • Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
      • Customer Journey Mapping
        • Elements of a Customer Journey Map
        • Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
        • Find the Invisible Connections and Map the Journey

 

Day 2


    • Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
    • Service Blueprinting
      • Elements of Service Blueprint
      • Identify Service Scenarios
      • Develop Service Blueprint
    • Evaluate and Test Services Scenarios & Service Staging
    • Present your Service Design
  • The Challenges and Best Practices while Integrating Service Design Thinking into your Business
  • Harvard Case Study


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 tammikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
06 tammikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
01 helmikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
14 helmikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
01 helmikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
04 maaliskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
08 maaliskuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
14 helmikuuta 2025 (2 Days)
Helsinki, Espoo
Classroom / Virtual Classroom
International Service Design Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.
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