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This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

A three day course designed for people wanting to expand their knowledge in the practice of Business Relationship Management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course. This ITIL course is focussed on the practice (subject of) Business relationship management rather than the ‘how to’ of Business relationship management.

There is 90 minutes, closed book, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.

The exam can be booked anytime after 3pm on the last day of the course.

An ITIL 4 foundation certificate is mandatory.

Target Audience

This course is applicable for anyone who has an interest in the discipline/Practice of Business Relationship management. Anyone wanting to expand their knowledge in the practice of Business relationship management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course.

This course can also be a gateway towards the ITIL Practice Manager qualification. Completion of this course constitutes 1/5^th of the required knowledge to be awarded the Practice Manager qualification.

This course consists of an introduction to Business relationship management, where it sits within the ITIL framework and its worth in relation to the co-creation of value.

It draws upon the purpose of the BRM Practice: To establish and nurture the links between the service provider and the key stakeholders of service consumers at strategic and tactical levels. It includes the identification, analysis, monitoring and continual improvement of relationships with business stakeholders.

The course looks at the capabilities needed for an effective and efficient BRM practice, how it works in relation to the Information and Technology, and Partners and Suppliers dimensions within ITIL. It discusses the roles, skills and organisational solutions that the BRM Practice can bring to an organisation. It also identifies some of the high-level models and techniques associated with managing a BRM function within an organization.

At the end of the course the expectation is that delegates can take away some of the information and use it in their organisations.

It also allows delegates to meet like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the instructor.

The syllabus learning objectives:

Understand the key concepts of Business Relationship management
Understand the BRM value streams and processes
Know how to develop the BRM capability in an organisation
Know how to apply the BRM models and techniques
Understand the BRM roles, skills and organisational solutions
Understand how Information and Technology supports and enables Business relationship management
Understand the role of Partners and Suppliers in Business Relationship Management

ITIL 4 Specialist: Business Relationship Management Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.

ITIL 4 Specialist: Business Relationship Management Training in Finland

Target Audience

Upcoming Trainings

ITIL 4 Specialist: Business Relationship Management Training in Finland

Prerequisites

Target Audience

Outline

Upcoming Trainings