Customer Experience (CX) Analysis Training in Kuwait

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From €1,900 +TAX
  • Upcoming Date:
  • UK & Türkiye Based Global Training Provider

The need for organisations to continuously innovate and adapt their services to meet the ever-changing, and increasingly demanding, expectations of their customers is more of a challenge today than ever! A seamless service experience for the customer can have a huge impact on an organisation’s reputation, customer acquisition and retention and indeed the company’s overall growth. In the digital age, it has become critical to understand more about the organisation’s customers and what motivates, delights and even annoys them.



Prerequisites

There are typically no formal prerequisites to take the A4Q CX Analysis certification.

Target Audience

This course is designed for:

  • Business analysts
  • Customer journey managers
  • Business service designers (including business designers and service designers)
  • Product managers
  • User researchers

We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

By the end of this course, learners will be able to:

  • Tune in to organization’s customers, action the insights and add value across multiple touchpoints.
  • Analyse the organization’s view of CX; the difference between CX and UX and why it matters; customer gains and pains and organizational maturity.
  • Understand a seamless, positive customer journey with touchpoints across all digital platforms engages customers and improves customer satisfaction.
  • Understand key customer experience analysis techniques for effective business service design

Training Outline

Introduction to Customer Experience (CX) (10%)

  • Define the terminology and concepts relevant to Customer Experience
  • Define the following core CX principles

A Framework for CX Analysis and Design (5%)

  • Identify and explain the stages of the Customer Experience Framework

Understand the organisations values and strategy (10%)

  • Define: core values, core purpose, envisioned future
  • Describe the elements of the balanced scorecard
  • Explain the use of strategy maps to improve customer experience
  • Core CX competencies

Understand the Value Propositions (20%)

  • Define the term ‘Value’
  • Distinguish between Value Delivery and Value Co-creation
  • Distinguish between Value Alignment and Value Misalignment
  • Describe the elements of a Value Proposition
  • Describe the elements of the Value Proposition Canvas

Research the Voice of the Customer (25%) (K3)

  • Define the term ‘Voice of the Customer’
  • Define quantitative and qualitative data; define triangulation
  • Explain the Customer Experience Research Context
  • Describe techniques to research the Voice of the Customer
  • Apply techniques to represent the Voice of the Customer
  • UX requirements definition

Enhance Customer Experience (20%)

  • Describe and apply the processes and techniques that enable Customer Experience enhancement
  • Measure and Embed Customer Experience Quality (10%)
  • Explain and apply the techniques for CX Quality Measurement
  • Explain and apply the Four Organisational Barriers to Customer Centricity (Shah et all)

Exams and Assessments

  • The examination leading to the Foundation Certificate in Customer Experience Analysis:
  • Consists of 40 multiple choice questions, each of which has a value of one mark. Candidates must gain 26 marks out of the available 40 marks (65%) in order to pass the examination and be awarded the certification.
  • Has a duration of 60 minutes. If a candidate’s first language is not the examination language, the candidate is allowed an additional 25% (15 minutes) of examination time.
  • Is a closed book examination and no reference materials may be used while sitting the examination.
  • Assesses competence at levels 1,2 and 3 of Bloom’s Taxonomy of Cognitive Domains. These levels assess competence as follows:
    • K1: remember
    • K2: understand
    • K3: apply

Hands-On Learning

This course includes:

  • Instructor-led scenarios, helping develop CX Analysis skills.
  • A detailed insight into CX concepts
  • Being able to apply useful CX Analysis techniques to drive business innovation.

Why Choose Us

Experience Customer Experience (CX) Analysis in Kuwait through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Kuwait or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Customer Experience (CX) Analysis through face-to-face Classroom Based training in Kuwait. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Customer Experience (CX) Analysis in Kuwait as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Kuwait or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Customer Experience (CX) Analysis Training Course in Kuwait Schedule

Join our public courses in our Kuwait facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
02 October 2026 (3 Days)
Kuwait City
€1,900 +TAX
05 October 2026 (3 Days)
Kuwait City
€1,900 +TAX
10 October 2026 (3 Days)
Kuwait City
€1,900 +TAX
14 October 2026 (3 Days)
Kuwait City
€1,900 +TAX
19 October 2026 (3 Days)
Kuwait City
€1,900 +TAX
19 November 2026 (3 Days)
Kuwait City
€1,900 +TAX
26 November 2026 (3 Days)
Kuwait City
€1,900 +TAX

Kuwait is rapidly advancing its digital landscape as part of the 'New Kuwait 2035' vision, with Kuwait City serving as the nation’s primary hub for technological integration and financial services. The country is investing heavily in modernizing its public sector and national infrastructure through large-scale cloud computing and cybersecurity initiatives. Supported by institutions like Kuwait University and the Kuwait Institute for Scientific Research, the local tech ecosystem is shifting toward high-end data analytics and software engineering. Our IT training programs in Kuwait are strategically designed to support this national transformation, providing professionals with the elite technical skills required to manage sophisticated enterprise systems. We offer specialized certifications in Network Security, Cloud Architecture, and Digital Leadership to ensure that Kuwait's workforce remains at the forefront of the region's evolving digital economy.

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