C4H440 - SAP Cloud for Customer Administration Training in Norway

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Cloud for Customer 2311


Notes:
  • This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4H450. This course also does not cover Software Development Kit (SDK). This is covered in course C4H460.
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We can host this training at your preferred location.

Prerequisites

Essential

  • CRM/SD domain knowledge

Recommended

  • SAP Cloud for Customer functional experience
  • C4H410 OR C4H510
  • This course applies to the SAP Sales Cloud certification exam and SAP Service Cloud certification exam
  • This course is often offered during the same week as the SAP Sales Cloud Course (C4H410) / SAP Service Cloud Course (C4H510). It is recommended that this course be taken after the C4H410 / C4H510 course, to gain maximum product benefit for certification.
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Who Should Attend

  • Business Process Architect
  • Program / Project Manager
  • System Administrator
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What You Will Learn

  • This course will prepare you to:
    • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
    • Create an organization structure enabling customers to use the solution to meet the needs of the business
    • Migrate data into the application and troubleshoot migration issues
    • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
    • Set up and configure the solution to manage business processes including sales, marketing, service and social
    • Describe the integration scenarios available with SAP Cloud for Customer
    • Adapt and extend the solution to meet customer-specific needs
    • Learn about the mobile features of SAP Cloud for Customer
    • Demonstrate the reporting capabilities of the system
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Outline

  • Introduction to SAP Cloud for Customer 
    • Articulating the Functional Capabilities of SAP Cloud for Customer 
  • Starting the Project 
    • Preparing for the Implementation Project 
    • Describing Fine Tuning 
    • Describing Q-Gates 
  • Account and Contact Management 
    • Understanding the Basic Functions of Account and Contact Management 
  • Products and Price Lists 
    • Understanding Products and Price List Concepts in SAP Sales Cloud 
  • Organizational Structure 
    • Explaining the Role of an Organizational Structure in the Solution 
  • Territory Management 
    • Defining Complex Territory Hierarchy Structures 
  • User and Role Management 
    • Maintaining Employees and Explain What a Business User Is 
  • Data Migration 
    • Guiding Your Customer on Which Data Should Be Migrated 
  • Integration 
    • Describing Integration Scenarios with CRM and ECC 
    • Describing Integration with FSM 
    • Describing Integration with Microsoft Outlook 
    • Describing the Benefits of Integration with Social Media 
  • Notifications, Workflow, and Approvals 
    • Setting Up an Approval Process for Opportunities 
  • Personalization and Extensibility 
    • Describing How to Use Personalization and Adaptation 
  • Analytics Framework 
    • Exploring the Standard Reports and Create or Modify Views for Those Reports 
  • Mobile 
    • Describing the Different Mobile Access Options 
  • Solution Walkthrough 
    • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough 
  • Preparing for Go-Live 
    • Describing the Necessary Go-Live Activities 
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

07 mai 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
27 mai 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
02 juni 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
11 juni 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
23 juni 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
24 juni 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
01 juli 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
03 juli 2025 (3 Days)
Oslo, Bergen, Trondheim
Classroom / Virtual Classroom
C4H440 - SAP Cloud for Customer Administration Training Course in Norway

The Nordic country Norway, is in Northern Europe. Known for its stunning natural beauty, including fjords, mountains, and forests, Norway is also famous for its high standard of living and strong social welfare system. Norway's capital and largest city is Oslo. Tromsø, Bergen, Trondheim and Stavanger are the other tourist attracting cities of Norway.

Norway is a constitutional monarchy with King Harald V as the head of state. The country has a population of 5,425,270 as of January 2022. Norway is a relatively small country and has a relatively low population density, with much of its land area covered by forests, mountains, and fjords. Despite its small size, Norway is known for its rich cultural heritage, strong economy, and stunning natural beauty, which attracts millions of visitors every year. This Nordic country is also known for its winter sports, such as skiing and snowboarding, and is a popular destination for outdoor enthusiasts.

Norway has a long history of invention and is home to numerous more top-tier tech firms and research facilities, such as; Kongsberg Gruppen, Telenor, Atea, Evry and Gjensidige Forsikring.

Due to the country's high latitude, there are large seasonal variations in daylight. From late May to late July, the sun never completely descends beneath the horizon. Which attracts many tourists around the world to see the "Land of the Midnight Sun". Tourists mainly visit Sognefjord, Norway's Largest Fjord, Pulpit Rock, one of the most photographed sites in Norway and of course the capital; Oslo.

Oslo is considered the business center of Norway. It is the country's largest city and the capital of Norway. The city is home to many of Norway's largest and most important companies, as well as several international organizations and research institutions. Additionally, the city is a popular tourist destination, known for its scenic location on the Oslo Fjord, its many museums and cultural attractions, and its vibrant nightlife and dining scene. Some of the most popular museums in Oslo are The Norwegian Museum of Cultural History, The Nobel Peace Center, The National Museum of Art, Architecture, and Design, The Munch Museum and The Vigeland Museum.
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