This two-day course builds on foundational experience management concepts and equips practitioners with the skills and methodologies required to design, implement, and manage Experience Level Agreements (XLAs) in real-world environments. It covers the operationalisation of XLAs, experience data collection and analysis, and the establishment and role of the Experience Management Office (XMO).
Successful completion of the Experience Foundation (or equivalent understanding of XLA/experience management fundamentals).
Professionals responsible for shaping, implementing or improving customer or employee experience within their organisation — especially those who will design XLAs, manage experience data, or operate an XMO.
Recap of Experience concepts and background
Designing XLAs for real-world use
Experience Management Office (XMO) introduction
Science of experience & measurement
Creating and integrating XLAs
The art of experience interpretation
Group work and peer sharing
Participants will engage in:
Experience Experience Practitioner in Norway through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.
Experience Experience Practitioner in a focused classroom environment in Norway. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.
Meet your team's training needs with Bilginç IT Academy's onsite Experience Practitioner in Norway solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.
Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Norway represents a pinnacle of digital integration, with Oslo, Bergen, and Stavanger leading the way in sustainable technology and maritime informatics. Oslo, the economic and governmental hub, is home to the University of Oslo, an institution that has been a catalyst for scientific research since 1811. The Norwegian tech sector is characterized by its early adoption of green-tech and advanced automation within the energy sector. Our training initiatives in Norway focus on delivering high-level IT skills that align with the country's high standards for digital governance and environmental sustainability. By fostering a deep understanding of software architecture and cybersecurity, we support Norway's transition into a fully digitized, carbon-neutral economy through professional excellence.
