This two-day course builds on foundational experience management concepts and equips practitioners with the skills and methodologies required to design, implement, and manage Experience Level Agreements (XLAs) in real-world environments. It covers the operationalisation of XLAs, experience data collection and analysis, and the establishment and role of the Experience Management Office (XMO).
Successful completion of the Experience Foundation (or equivalent understanding of XLA/experience management fundamentals).
Professionals responsible for shaping, implementing or improving customer or employee experience within their organisation — especially those who will design XLAs, manage experience data, or operate an XMO.
Recap of Experience concepts and background
Designing XLAs for real-world use
Experience Management Office (XMO) introduction
Science of experience & measurement
Creating and integrating XLAs
The art of experience interpretation
Group work and peer sharing
Participants will engage in:
Experience Experience Practitioner in Kazakhstan through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.
Experience Experience Practitioner in a focused classroom environment in Kazakhstan. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.
Meet your team's training needs with Bilginç IT Academy's onsite Experience Practitioner in Kazakhstan solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.
Join our public courses in our Kazakhstan facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
Kazakhstan stands as the preeminent technological and financial powerhouse of Central Asia, with the dynamic cities of Almaty and Astana serving as global magnets for innovation. The country is home to the Astana Hub, an international tech startup center, and Nazarbayev University, both of which are at the forefront of pioneering research in Artificial Intelligence, Blockchain, and Big Data analytics. Kazakhstan has achieved worldwide recognition for its advancements in digital mining and financial technologies, supported by a national strategy that prioritizes high-quality IT education and continuous professional development. Our comprehensive training programs are strategically designed to empower professionals in Kazakhstan to master complex corporate systems and lead large-scale digital innovation processes. By bridging the gap between local talent and global industry standards, we ensure that the Kazakh workforce remains highly competitive in the rapidly evolving Eurasian digital economy.
