International Service Design Training in Norway

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • Price: Please contact for booking options
We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

  • Introduction to Service Design
    • What is Service Design?
    • Why Service Design matters?
    • Principles of Service Design
    • How Service Design Differ from Product and UX Design?
  • Service Design Process
    • 1. Explore: Insight Research
      • Understand People
      • Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
      • Collate, Synthesize and Present Insights that can Drive Design Decisions
        • Identify Scenarios
        • Align Actions, Mindsets and Emotions
    • 2. Define: Ideation & Concept Development
      • Service Ecology Mapping
        • Understand Service Architectures, Stakeholders and Touchpoints
        • Use Models of Current State and its Impact on Customers
        • Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
      • Customer Journey Mapping
        • Elements of a Customer Journey Map
        • Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
        • Find the Invisible Connections and Map the Journey

 

Day 2


    • Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
    • Service Blueprinting
      • Elements of Service Blueprint
      • Identify Service Scenarios
      • Develop Service Blueprint
    • Evaluate and Test Services Scenarios & Service Staging
    • Present your Service Design
  • The Challenges and Best Practices while Integrating Service Design Thinking into your Business
  • Harvard Case Study


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
02 september 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
17 september 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
26 september 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
02 oktober 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
05 oktober 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
06 oktober 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
17 oktober 2024
Oslo, Bergen, Trondheim
2 Days
Classroom / Virtual Classroom
25 oktober 2024
Oslo, Bergen, Trondheim
2 Days
International Service Design Training Course in Norway

The Nordic country Norway, is in Northern Europe. Known for its stunning natural beauty, including fjords, mountains, and forests, Norway is also famous for its high standard of living and strong social welfare system. Norway's capital and largest city is Oslo. Tromsø, Bergen, Trondheim and Stavanger are the other tourist attracting cities of Norway.

Norway is a constitutional monarchy with King Harald V as the head of state. The country has a population of 5,425,270 as of January 2022. Norway is a relatively small country and has a relatively low population density, with much of its land area covered by forests, mountains, and fjords. Despite its small size, Norway is known for its rich cultural heritage, strong economy, and stunning natural beauty, which attracts millions of visitors every year. This Nordic country is also known for its winter sports, such as skiing and snowboarding, and is a popular destination for outdoor enthusiasts.

Norway has a long history of invention and is home to numerous more top-tier tech firms and research facilities, such as; Kongsberg Gruppen, Telenor, Atea, Evry and Gjensidige Forsikring.

Due to the country's high latitude, there are large seasonal variations in daylight. From late May to late July, the sun never completely descends beneath the horizon. Which attracts many tourists around the world to see the "Land of the Midnight Sun". Tourists mainly visit Sognefjord, Norway's Largest Fjord, Pulpit Rock, one of the most photographed sites in Norway and of course the capital; Oslo.

Oslo is considered the business center of Norway. It is the country's largest city and the capital of Norway. The city is home to many of Norway's largest and most important companies, as well as several international organizations and research institutions. Additionally, the city is a popular tourist destination, known for its scenic location on the Oslo Fjord, its many museums and cultural attractions, and its vibrant nightlife and dining scene. Some of the most popular museums in Oslo are The Norwegian Museum of Cultural History, The Nobel Peace Center, The National Museum of Art, Architecture, and Design, The Munch Museum and The Vigeland Museum.
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