Manage Conflict and Difficult Situations Training in New Zealand

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 1 Day
  • Level: Fundamentals
  • Price: From NZD 2,350 +TAX
  • Upcoming Date:
  • UK & New Zealand Based Global Training Provider

Conflict is a normal part of working life. When handled well, however, it can become more than a problem to resolve; it can create opportunities for stronger relationships, clearer communication, and better ideas.

This one-day practical workshop is designed to help professionals approach challenging situations with greater clarity, empathy, and confidence.

Throughout the course, participants explore common workplace conflict triggers, structured approaches to conflict resolution, and practical tools including the Thomas-Kilmann Conflict Mode Instrument (TKI).

Through realistic scenarios, exercises, and reflection, learners develop the skills to reduce tension, manage difficult conversations more constructively, and turn confrontation into productive collaboration.

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

There are no formal prerequisites for this course.

However, participants are encouraged to complete the following preparation before attending:

  • Complete their individual TKI assessment,
  • Reflect on a recent workplace conflict or difficult interaction.

Who Should Attend

This course is particularly suitable for:

  • Professionals who regularly manage or facilitate conflict resolution,
  • Individuals who want to handle difficult conversations with greater confidence,
  • Managers who want to strengthen their credibility in conflict situations,
  • Teams and leaders who want to reduce workplace tension and improve collaboration.

What You Will Learn

By the end of this course, participants will be able to:

  • Identify common workplace conflict triggers and explain their impact on team dynamics,
  • Assess personal and team conflict styles using a structured framework,
  • Apply appropriate conflict resolution strategies to reduce escalation and encourage collaboration,
  • Handle difficult situations using a clear and practical approach,
  • Manage conflict more proactively and constructively.

Training Outline

1. Understanding and Navigating Conflict

  • Common workplace conflict triggers
  • Visible and underlying causes of conflict
  • The effect of conflict on team performance
  • Impact on morale, trust, and collaboration
  • Recognising conflict before it escalates

2. Thomas-Kilmann Conflict Mode Instrument (TKI)

  • Introduction to the TKI framework
  • Interpreting individual TKI results
  • The five conflict-handling modes
  • Balancing Assertiveness and Cooperation
  • Considering which approach is most appropriate in different situations

3. Conflict Modes in Practice

  • Applying TKI concepts to realistic workplace scenarios
  • Exploring the outcomes of different conflict styles
  • Adapting approach to the person and situation
  • Understanding the risks of relying on one preferred style
  • Choosing an appropriate approach to move from tension to collaboration

4. Building Your Conflict Resolution Framework

  • Preparing for difficult conversations
  • Clarifying the situation and core issue
  • Understanding the other person’s perspective
  • Communicating clearly, calmly, and constructively
  • Developing solutions while maintaining trust
  • Agreeing outcomes and next steps

5. Review and Action Planning

  • Reviewing key learning from the workshop
  • Identifying personal strengths and development areas
  • Setting individual conflict management goals
  • Defining practical actions for the workplace
  • Planning how to sustain and apply the new approach

Why Choose Us

Experience Manage Conflict and Difficult Situations in New Zealand through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from New Zealand and worldwide, with flexible planning options for individual and corporate training needs.

Experience Manage Conflict and Difficult Situations in a focused classroom environment in New Zealand. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite Manage Conflict and Difficult Situations in New Zealand solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

Manage Conflict and Difficult Situations Training Course in New Zealand Schedule

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
25 August 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX
26 August 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX
05 September 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX
11 September 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX
18 September 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX
20 September 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX
11 October 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX
25 October 2026 (1 Day)
Auckland, Wellington, Christchurch
NZD 2,350 +TAX

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