ITIL® 4 Specialist: Drive Stakeholder Value Training in Qatar

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 3 Days
  • Level: Expert
  • Price: From €2,143+VAT
  • Upcoming Date:
  • UK & Türkiye Based Global Training Provider

The ITIL® 4 Specialist: Drive Stakeholder Value Training in Qatar course empowers IT and digital professionals to manage stakeholder interactions, shape demand, and enhance value delivery through seamless customer journey management.

This SEO-optimized training page is tailored for those aiming to:

  • Align services with customer expectations,

  • Increase stakeholder satisfaction,

  • Master service co-creation techniques,

  • Deliver superior UX/CX-driven service experiences.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

We can organize this training at your preferred date and location. Contact Us!
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

A valid ITIL® 4 or ITIL® v3 Foundation certificate is mandatory to enroll.

Who Should Attend

  • IT service managers

  • CX/UX designers and strategists

  • Product & project managers

  • Service delivery leads

  • Customer success managers

  • Supplier & vendor managers

  • Agile practitioners (Scrum Master, Product Owner)

This course is ideal for those who design or manage customer journeys, value realization, and stakeholder experience.

Training Outline

1. ITIL 4 Foundation Refresher

  • Core principles and the Service Value System (SVS)

2. Customer Journey Introduction

  • Key journey stages

  • Methods for journey mapping and improvement

3. Explore

  • Market segmentation

  • Understanding customer needs and expectations

4. Engage

  • Communication strategies

  • Building trust with stakeholders

5. Offer

  • Demand and requirement management

  • User-centric service design and delivery

6. Agree

  • SLA negotiation

  • Setting mutual expectations on scope and quality

7. Onboard

  • Seamless onboarding and channel alignment

  • Exit planning (offboarding)

8. Co-create

  • Feedback systems

  • Value creation touchpoints and user communities

9. Realise

  • Measuring value realization

  • Service usage reporting

  • Ongoing journey improvement

Why Choose Bilginç IT Academy

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.
Training Reviews
Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Qatar facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
08 April 2026 (3 Days)
Doha, Lusail
€2,143 +VAT
12 April 2026 (3 Days)
Doha, Lusail
€2,143 +VAT
13 April 2026 (3 Days)
Doha, Lusail
€2,143 +VAT
23 April 2026 (3 Days)
Doha, Lusail
€2,143 +VAT
17 June 2026 (3 Days)
Doha, Lusail
€2,143 +VAT
21 June 2026 (3 Days)
Doha, Lusail
€2,143 +VAT
03 July 2026 (3 Days)
Doha, Lusail
€2,143 +VAT
16 July 2026 (3 Days)
Doha, Lusail
€2,143 +VAT

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Qatar is rapidly evolving into a sophisticated knowledge-based economy under the framework of 'Qatar National Vision 2030,' with Doha and the futuristic city of Lusail leading the charge in digital infrastructure investment. The nation hosts the renowned 'Education City,' bringing together top-tier international university campuses to foster local research in Artificial Intelligence, Cybersecurity, and Smart City technologies. Qatar’s strategic focus on digital sports technology and energy-sector ICT has positioned it as a regional leader in high-end technical innovation. Our educational frameworks in Qatar are meticulously aligned with these national goals, providing the professional workforce with essential skills in Data Analytics, Cloud Management, and IT Governance. We empower experts in Qatar to manage the massive digital projects that are defining the future of the Gulf region and the global energy market.

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