Workspace ONE Deploy and Manage Training

This five-day instructor-led course provides a comprehensive introduction to deploying, configuring, and managing Omnissa Workspace ONE UEM in an enterprise environment. Learners gain the practical skills required to launch and maintain an intelligence-driven, multi-platform endpoint management solution that supports modern digital workspace strategies.

The course focuses on managing the full endpoint lifecycle, from onboarding and configuration through to application delivery, security, and ongoing maintenance. Learners also explore identity and access management concepts, including the integration of Workspace ONE UEM with Omnissa Access to enable secure authentication and single sign-on. Through hands-on labs, simulations, and guided instruction, participants learn how to apply Workspace ONE capabilities to real organisational scenarios and operational challenges.

This course has no formal prerequisites and is suitable for learners who are new to Workspace ONE UEM. However, familiarity with enterprise IT environments, endpoint management concepts, and basic networking principles will help learners get the most value from the course. Experience supporting Windows, macOS, mobile, or rugged devices in a corporate setting is also beneficial.

Target audience

This course is designed for technical professionals involved in endpoint and digital workspace management, including:

• systems engineers responsible for endpoint deployment and lifecycle management
• consulting architects designing or implementing Workspace ONE solutions
• Microsoft end-user computing specialists supporting modern workplace environments
• organisations looking to standardise and secure endpoint management across multiple platforms

By the end of this course, learners will be able to:

• explain and apply the core concepts of intelligence-driven, multi-platform endpoint management using Workspace ONE UEM
• describe the architecture, components, and key features of the Workspace ONE UEM platform
• perform essential administrative tasks within the Workspace ONE UEM console
• onboard and manage device endpoints across supported operating systems
• deploy configurations, policies, and applications securely to managed devices
• integrate Workspace ONE UEM with directory services, email systems, and content repositories
• analyse deployment data to maintain environment health and device fleet compliance
• integrate Workspace ONE UEM with Omnissa Access to enable secure authentication and single sign-on

Course introduction and logistics

• course structure, objectives, and delivery approach
• overview of the Workspace ONE deploy and manage learning journey

Workspace ONE platform architecture

• core features and capabilities of Workspace ONE UEM
• benefits of adopting a unified endpoint management approach
• productivity and core platform components
• high availability and disaster recovery considerations

Workspace ONE administration fundamentals

• navigating and customising the Workspace ONE UEM console
• hierarchical management structure and organisational groups
• roles, permissions, and account options
• overview of Workspace ONE Hub Services

Enterprise integrations

• integrating Workspace ONE UEM with directory services
• certificate-based authentication concepts and implementation
• email SMTP integration and benefits
• Dynamic Environment Manager overview and architecture

Device onboarding and enrolment

• prerequisite configurations for device onboarding
• autodiscovery configuration and workflows
• enrolling devices using the Workspace ONE Intelligent Hub
• platform-specific onboarding options and considerations

Managing endpoints

• differences between device-level and user-level profiles
• policy management for Windows and macOS devices
• compliance policies and enforcement strategies
• automation with Freestyle Orchestrator
• sensors and scripts for enhanced visibility and control

Alternative management methods

• device staging concepts and use cases
• product provisioning workflows
• Android management with Workspace ONE Launcher
• Linux device management requirements and capabilities

Application management

• application lifecycle management features in Workspace ONE UEM
• deploying public, internal, and paid applications
• Apple Business Manager integration benefits
• server-to-client software distribution
• Workspace ONE SDK capabilities and use cases

Device email management

• supported email clients and integration models
• configuring Exchange Active Sync profiles
• managing Workspace ONE Boxer settings
• email compliance policies and notification services

Content sharing and management

• Content Gateway architecture and workflows
• integrating content repositories and file shares
• configuring and managing content access

Monitoring and maintenance

• managing devices using list and detail views
• analysing deployment, compliance, and health metrics
• maintaining long-term environment stability

Omnissa Access fundamentals

• benefits and core capabilities of Omnissa Access
• navigating the Omnissa Access console
• directory integration and authentication methods

Integrating Workspace ONE UEM and Omnissa Access

• rationale for integration
• connection workflows and configuration steps
• end-to-end integrated solution features

Productivity and edge service integrations

• Unified Access Gateway functionality
• Secure Email Gateway overview
• Workspace ONE Tunnel capabilities
• Content Gateway edge services

Authentication and single sign-on

• authentication methods supported by Omnissa Access
• SAML 2.0 concepts, properties, and workflows
• application single sign-on scenarios

Mobile single sign-on

• mobile single sign-on concepts
• supported workflows and use cases

Intelligence and automation

• Workspace ONE Intelligence features
• leveraging analytics and automation to optimise endpoint management

Exams and assessments

This course helps to prepare you for the The VMware Certified Professional - Digital Workspace 2024 (VCP- DW 2024) certification. The exam is not included as part of the course. Please speak to your account manager to add this.

Hands-on learning

This course includes extensive hands-on labs and simulations that allow learners to:

• configure and manage Workspace ONE UEM in a realistic environment
• practise onboarding, policy creation, and application deployment
• explore integrations with Omnissa Access and productivity services

Instructor guidance is provided throughout to support applied learning and problem solving.