ITIL® Managing Professional Transition Training in South Africa

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 5 Days
  • Level: Expert
  • Price: From ZAR 73,250 +TAX
  • Upcoming Date:
  • UK & South Africa Based Global Training Provider

ITIL® Managing Professional Transition (Version 5) provides an accelerated and efficient route for experienced ITIL professionals who want to move into ITIL (Version 5) without repeating knowledge they have already gained through previous certifications.

The five-day program is intended for professionals who hold ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master. It protects the value of previous ITIL investment while concentrating on the most important changes introduced in the latest version of the framework.

The course focuses on updates across Foundation, Product, Service, Experience and Transformation. Learners explore how ITIL has evolved, which concepts have been enhanced, and how the updated guidance can be applied to modern digital product and service management.

A key element of the program is the stronger emphasis on human experience and the alignment of people, processes and technology. Learners examine how these elements can work together to create measurable organisational value and support sustainable transformation.

The course consolidates the essential concepts introduced across ITIL (Version 5) and prepares learners for both the ITIL Managing Professional Transition (Version 5) and ITIL Transformation (Version 5) certification examinations.


Throughout the program, learners will:

  • Understand the most significant changes across the ITIL (Version 5) framework.
  • Transition efficiently without repeating knowledge already covered through previous certifications.
  • Apply updated ITIL practices to digital products and services.
  • Understand how transformation can produce measurable organisational value.


Exams and Assessments

The course includes two formal certification examinations delivered online through PeopleCert. Learners can schedule each examination separately at a time that suits them.

ITIL Managing Professional Transition (Version 5) Exam

  • 60 multiple-choice questions
  • Duration: 120 minutes
  • Pass mark: 42 out of 60 (70%)
  • Open book
  • Official ITIL Product, Service and Experience books may be used
  • Notes written within the permitted books may also be used
  • No other reference materials are allowed

ITIL Transformation (Version 5) Exam

  • 40 multiple-choice questions
  • Duration: 90 minutes
  • Pass mark: 28 out of 40 (70%)
  • Open book
  • The official ITIL Transformation (Version 5) book may be used
  • Notes written within the permitted book may also be used
  • No other reference materials are allowed


Certification Migration

After successful completion of the transition pathway, existing certifications migrate as follows:

  • ITIL 4 Master → ITIL Master (Version 5)
  • ITIL 4 Managing Professional → ITIL Managing Professional (Version 5)
  • ITIL v3 Master → ITIL Managing Professional (Version 5)
  • ITIL v3 Expert → ITIL Managing Professional (Version 5)


Key Benefits

  • A clear and efficient upgrade route for existing ITIL professionals
  • Learning focused only on the areas that have changed
  • Better alignment between product and service teams
  • Stronger emphasis on customer and user experience
  • Improved ability to deliver measurable value through transformation
  • Preparation for future-focused digital product and service management roles

We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

Learners must hold at least one of the following certifications:

  • ITIL 4 Managing Professional
  • ITIL 4 Master
  • ITIL v3 Expert (MALC)
  • ITIL v3 Master

Who Should Attend

This course is designed for professionals who have already invested in ITIL and need a clear, efficient upgrade path to ITIL (Version 5).

Typical roles include:

  • IT service management professionals
  • Digital product managers
  • Service delivery managers
  • Service operations managers
  • Service desk and support leaders
  • DevOps and platform professionals
  • IT and digital transformation leaders
  • Professionals involved in digital product and service management across different sectors

What You Will Learn

By the end of the course, learners will be able to:

  • Explain the major enhancements introduced in ITIL (Version 5).
  • Describe how ITIL has evolved from ITIL 4.
  • Apply updated ITIL concepts across product and service lifecycles.
  • Incorporate human experience into service design and delivery.
  • Align people, processes and technology around measurable value.
  • Apply updated ITIL guidance within transformation initiatives.
  • Prepare for the ITIL Managing Professional Transition (Version 5) examination.
  • Prepare for the ITIL Transformation (Version 5) examination.

Training Outline

ITIL Foundation (Version 5) Updates and Framework Evolution

This section reviews how the ITIL framework has evolved and highlights the most important changes introduced in the new version.

  • Overview of ITIL framework evolution
  • Major enhancements introduced in ITIL (Version 5)
  • Updated Service Value System
  • Changes to the Guiding Principles
  • Updates affecting digital product and service management
  • Understanding the new upgrade and certification pathway

ITIL Product (Version 5)

This section focuses on managing digital products throughout their lifecycle and increasing the value created through product thinking.

  • Digital product lifecycle management
  • Creating value through product thinking
  • Collaboration between product and service teams
  • Continual improvement of digital products
  • Aligning product strategy with organisational objectives

ITIL Service (Version 5)

This section explores how high-value services can be designed, delivered, supported and improved.

  • Designing high-value services
  • Delivering effective services
  • Service lifecycle integration
  • Service support
  • Service optimisation
  • Creating value for stakeholders
  • Continual service improvement practices

ITIL Experience (Version 5)

This section introduces a stronger human-centred perspective to service and product management.

  • Human-centred service design
  • Trust in service delivery
  • User perception and engagement
  • Measuring experience and value
  • Improving customer and user outcomes
  • Embedding experience into digital service strategies

ITIL Transformation (Version 5)

This section considers how organisations can manage transformation while maintaining governance, resilience and continual learning.

  • Balancing governance, execution and continual learning
  • Aligning people, processes and technology
  • Delivering measurable value through transformation
  • Building organisational resilience
  • Supporting sustainable change
  • Driving innovation

Why Choose Us

Experience ITIL® Managing Professional Transition in South Africa through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from South Africa or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience ITIL® Managing Professional Transition through face-to-face Classroom Based training in South Africa. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange ITIL® Managing Professional Transition in South Africa as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in South Africa or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

ITIL® Managing Professional Transition Training Course in South Africa Schedule

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
10 October 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX
13 October 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX
15 October 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX
18 October 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX
31 October 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX
03 November 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX
04 November 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX
06 November 2026 (5 Days)
Cape Town, Johannesburg, Pretoria
ZAR 73,250 +TAX

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