ITIL® 4 Specialist: Drive Stakeholder Value Training in Germany

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 3 Days
  • Level: Expert
  • Price: From €2,100
  • Upcoming Date:
  • UK & Germany Based Global Training Provider

The ITIL® 4 Specialist: Drive Stakeholder Value Training in Germany course empowers IT and digital professionals to manage stakeholder interactions, shape demand, and enhance value delivery through seamless customer journey management.

This SEO-optimized training page is tailored for those aiming to:

  • Align services with customer expectations,

  • Increase stakeholder satisfaction,

  • Master service co-creation techniques,

  • Deliver superior UX/CX-driven service experiences.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PeopleCert partner page here: Bilginç IT Academy – PeopleCert Official Partner


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

A valid ITIL® 4 or ITIL® v3 Foundation certificate is mandatory to enroll.

Who Should Attend

  • IT service managers

  • CX/UX designers and strategists

  • Product & project managers

  • Service delivery leads

  • Customer success managers

  • Supplier & vendor managers

  • Agile practitioners (Scrum Master, Product Owner)

This course is ideal for those who design or manage customer journeys, value realization, and stakeholder experience.

Training Outline

1. ITIL 4 Foundation Refresher

  • Core principles and the Service Value System (SVS)

2. Customer Journey Introduction

  • Key journey stages

  • Methods for journey mapping and improvement

3. Explore

  • Market segmentation

  • Understanding customer needs and expectations

4. Engage

  • Communication strategies

  • Building trust with stakeholders

5. Offer

  • Demand and requirement management

  • User-centric service design and delivery

6. Agree

  • SLA negotiation

  • Setting mutual expectations on scope and quality

7. Onboard

  • Seamless onboarding and channel alignment

  • Exit planning (offboarding)

8. Co-create

  • Feedback systems

  • Value creation touchpoints and user communities

9. Realise

  • Measuring value realization

  • Service usage reporting

  • Ongoing journey improvement

Why Choose Us

Experience ITIL® 4 Specialist: Drive Stakeholder Value in Germany through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from Germany and worldwide, with flexible planning options for individual and corporate training needs.

Experience ITIL® 4 Specialist: Drive Stakeholder Value in a focused classroom environment in Germany. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite ITIL® 4 Specialist: Drive Stakeholder Value in Germany solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

ITIL® 4 Specialist: Drive Stakeholder Value Training Course in Germany Schedule

Join our public courses in our Germany facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
24 Juni 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100
08 Juli 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100
11 Juli 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100
12 Juli 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100
17 Juli 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100
20 Juli 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100
08 August 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100
19 August 2026 (3 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€2,100

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