Architecting Agentic AI Business Solutions (AB-100) is an advanced course for experienced solution architects who need to design, orchestrate, and govern AI-powered business solutions using Microsoft technologies.

Delivered over three instructor-led days, the course focuses on building agentic-first architectures that bring together Microsoft Azure, Dynamics 365, Microsoft 365, Microsoft Power Platform, Copilot Studio, and Microsoft Foundry.

Participants learn how to plan, design, and deploy AI-powered business solutions that are scalable, secure, and aligned with responsible AI practices. The programme goes beyond technical architecture by also addressing business value, cost, governance, security, application lifecycle management, and organisational transformation.

The course is aligned with the AB-100: Architecting Agentic AI Business Solutions certification exam. By the end of the programme, participants will be better prepared to lead AI transformation initiatives, design multi-agent solutions, and implement governance, security, and lifecycle strategies for AI-centric architectures.

We can organize this training at your preferred date and location.

Prerequisites

Participants should have:

Advanced experience with Microsoft Azure, Dynamics 365, Microsoft 365, and Microsoft Power Platform,
Experience designing enterprise-scale solutions,
Working knowledge of AI concepts, including generative AI and large language models,
Familiarity with Copilot capabilities and cloud architecture principles.

Who Should Attend

This course is designed for:

Solution Architects designing AI-powered business applications,
Enterprise Architects leading organisational AI transformation programmes,
Senior Consultants implementing Microsoft AI, Dynamics 365, or Power Platform solutions,
Technical leaders responsible for AI governance, security, and architecture.

What You Will Learn

By the end of the course, participants will be able to:

Plan AI-powered business solutions that align with organisational strategy and measurable outcomes,
Design agentic-first architectures using Microsoft Copilot, Copilot Studio, Microsoft Foundry, and Dynamics 365,
Architect multi-agent solutions across Microsoft 365 and Power Platform,
Evaluate return on investment and total cost of ownership for AI initiatives,
Design secure, compliant, and responsible AI solutions with suitable governance controls,
Implement monitoring, testing, and application lifecycle management strategies for AI solutions,
Lead AI adoption discussions and define roadmaps for enterprise transformation.

Training Outline

Planning AI-Powered Business Solutions

This section focuses on analysing organisational requirements, assessing agent use cases, and defining an AI strategy.

Analyse Requirements for AI-Powered Solutions

Assess the use of agents for task automation, analytics, and decision support
Evaluate data readiness for grounding based on accuracy, relevance, and availability
Organise enterprise data to support interoperability with AI systems

Design an AI Strategy for Business Solutions

Apply the Cloud Adoption Framework for Azure to AI adoption
Define an agentic-first architecture strategy
Design multi-agent solutions with Microsoft 365 Copilot, Copilot Studio, and Microsoft Foundry
Identify situations where prebuilt agents are appropriate
Determine when to extend an existing agent or create a custom one
Define rules, constraints, and knowledge sources for AI components
Develop prompt libraries and prompt engineering standards
Identify use cases for custom and small language models
Incorporate AI Centre of Excellence principles
Design cross-application AI solutions across Dynamics 365 workloads

Evaluate Cost, Value, and Architectural Choices

Define return on investment criteria
Evaluate total cost of ownership
Perform ROI analysis for AI-powered business processes
Determine when to build, buy, or extend AI capabilities
Implement intelligent model routing strategies

Designing AI-Powered Business Solutions

This section examines how agent and AI capabilities can be architected across the Microsoft ecosystem.

Design AI and Agents for Business Applications

Architect Copilot experiences in Dynamics 365 for customer experience and service
Design custom Copilot integrations and connectors
Design task agents, autonomous agents, and prompt-driven agents
Design topics, actions, and fallback strategies in Copilot Studio
Select appropriate Microsoft Foundry tools and generative capabilities
Integrate AI into Power Apps canvas applications
Apply the Power Platform Well-Architected Framework to intelligent workloads
Choose between natural language processing, conversational language understanding, and generative orchestration
Design agent flows and behaviours, including reasoning and voice capabilities

Design Extensible AI Solutions

Design custom AI models in Microsoft Foundry
Extend Microsoft 365 Copilot and Copilot Studio with Model Context Protocol
Design automation scenarios using Computer Use capabilities
Optimise solution design through Microsoft 365 collaboration tools such as Teams and SharePoint

Orchestrate Prebuilt Agents and Applications

Configure AI capabilities across Dynamics 365 finance, supply chain, customer experience, and service
Orchestrate Microsoft 365 Copilot for Sales and Service
Evaluate Power Platform AI capabilities, including AI Hub
Integrate additional knowledge sources into finance and operations agent experiences

Deploying AI-Powered Business Solutions

This section focuses on monitoring, testing, ALM, security, governance, and responsible AI.

Monitor, Analyse, and Optimise AI Solutions

Design monitoring strategies for agents and AI components
Analyse telemetry and user feedback
Identify performance issues
Apply appropriate tuning strategies
Improve agent reliability and behaviour using data-driven insights

Manage Testing of AI-Powered Solutions

Define validation criteria for custom AI models
Evaluate prompt effectiveness and alignment with best practices
Design end-to-end test scenarios across multiple Dynamics 365 workloads
Develop AI-assisted test case strategies

Design Application Lifecycle Management for AI

Define ALM processes for AI models, agents, and data
Manage lifecycle processes for Copilot Studio agents and connectors
Design ALM for AI across Dynamics 365 finance, supply chain, customer experience, and service

Design Security, Governance, and Responsible AI

Architect secure environments for agents and models
Design governance frameworks for AI solutions
Mitigate vulnerabilities, including prompt manipulation
Address data residency requirements
Implement access control and audit trail compliance
Align solutions with Microsoft Responsible AI principles

Certification

This course prepares participants for the Microsoft certification exam:

AB-100: Architecting Agentic AI Business Solutions

Skills measured in the exam include:

Plan AI-powered business solutions: 25–30%
Design AI-powered business solutions: 25–30%
Deploy AI-powered business solutions: 40–45%

Business Benefits

Organisations that develop AB-100-level architectural capability can:

Accelerate AI adoption through structured architectural strategies,
Reduce risk with secure and governed AI implementations,
Improve return on investment from AI programmes,
Enable scalable AI integration across platforms,
Lead enterprise-wide AI transformation with greater confidence and control.

Why Choose Us

Experience Architecting agentic AI business solutions through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience Architecting agentic AI business solutions in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Architecting agentic AI business solutions as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.

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Architecting agentic AI business solutions Training