Collaboration Communications Systems Engineer (MS-721) Training

Please note that there is considerable overlap in content between this course and course MS700 Managing Microsoft Teams. This course contains more in-depth content about deploying Microsoft Teams Phone, planning and optimising the network for Teams, and manging meetings. There are also two short guided projects in which students can put into practice what they have learned.

If you have attended the MS700 course please review the outlines of the two courses and ensure you are comfortable with the level of overlap with this course.

This 5 day course is designed to give students the knowledge and skills to become a Collaboration Communications Systems Engineer. They will gain hands-on experience of configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Prerequisites

Before attending this course, students should have general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and audio/visual basics
• Identity and access management basics

Important This course may require the use of Multifactor Authentication (MFA). Please read this page and download the Microsoft Authenticator app (or similar app) prior to attending the course: https://www.qa.com/resources/faqs/mfa-requirements/

Please see this Microsoft article for further information on reasons for the MFA requirement: https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication

Target Audience

This course is intended for those wishing to become Collaboration Communications Systems Engineers.

This role includes deploying, managing and monitoring Teams Phone, meetings, and certified devices. This includes deploying and managing Microsoft Teams Phone with PSTN connectivity.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Participants will learn how to deploy, manage and monitor Teams Phone, meetings (including the use of Teams Rooms), and certified devices, using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. This includes an understanding of configuring Microsoft Teams Phone with PSTN connectivity, using Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, or Direct Routing.

Learning Path 1: Plan and design Teams collaboration communications systems

In this Learning Path, you'll learn how to plan, design, and deploy Microsoft Teams collaboration communications systems with Microsoft Teams meetings, Teams Phone, and personal and shared space devices, including Microsoft Teams Rooms and other shared space devices.

Modules in the Learning Path

• Introduction to Teams meetings and calling
• Plan for Teams Phone
• Plan for Microsoft Teams Rooms and shared meeting spaces
• Plan and optimize network performance for Teams media
• Configure and deploy Teams Phone
• Configure and deploy Teams Phone with Direct Routing
• Extend Teams Phone with additional services

Lab: Configure the lab environment

Lab: Configure your environment for Teams Voice usage

Lab: Expand your Teams Voice environment to use Direct Routing

Learning Path 2: Manage Teams collaboration communications systems

Discover how to manage Teams collaboration communications systems, including Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, BYOD rooms, bookable desks, Microsoft Places and other devices. You'll learn how to manage Teams users, Teams devices, and perform common troubleshooting tasks.

Modules in this Learning Path

• Manage meetings and events experiences
• Configure and manage voice users
• Configure auto attendants and call queues
• Configure, deploy and manage Teams devices
• Monitor and troubleshoot Teams collaboration communications systems
• Configure BYOD spaces and bookable desks

Lab: Manage your Teams Phone environment

Lab: Manage Microsoft Teams Devices

Lab: Manage Microsoft Teams Premium

There are also two Guided projects, where you complete an end-to-end project by following step-by-step instructions.

• Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
• Guided project - Prepare meeting room experiences

Exams and assessments

This course helps to prepare the student for the Microsoft exam, MS-721: Collaboration Communications Systems Engineer Associate. This exam is optional, and is not delivered as part of the course.

Hands-On Learning

Each student has access to their own online lab environment which includes a free trial Microsoft 365 E5 subscription. During the course and for a short while afterwards, the student can complete six lab exercises covering various aspects of the course, as well as two guided projects. In the latter, the student is guided through real-world implementations of Microsoft Teams.