CompTIA IT Fundamentals Training

This 5-day course is intended for those wishing to qualify with CompTIA IT Fundamentals Certification.

CompTIA Information Technology (IT) Fundamentals Certification is the essential qualification for beginning a career in PC support.

Target Audience

CompTIA IT Fundamentals is a starter qualification for students and career changes to help decide whether they can be successful in pursuing a career in IT.

It is ideal for those with no previous computer experience considering a career as an IT technician or in IT customer support / helpdesk.

Please note - the exam is not included with this course. Please contact your QA account manager if you wish to purchase the Pearson Vue exam voucher.

CompTIA IT Fundamentals is aimed at those considering a career in IT and computer-related fields. Consequently, there are no special prerequisites for you to meet to successfully start this course. We have made the assumption that you don't know much about how computers or software work, or even how to use them. Some experience with using a keyboard and mouse will be helpful but is not essential.

This course is designed to help you acquire the knowledge and skills to set up and use a computer at home securely and keep it in good working order, provide informal support for PCs and simple computer networks to your colleagues in a small business, and prepare to study for the CompTIA A+ certification in PC support skills or other advanced IT education programs.

On course completion, you will be able to.

Set up a computer workstation running Windows and use basic software applications.
Understand the functions and types of devices used within a computer system.
Apply basic computer maintenance and support principles.
Configure computers and mobile devices to connect to home networks and to the internet.
Identify security issues affecting the use of computers and networks.

Module 1 – Using Computers

Common Computing Devices
Information Technology
Personal Computers (PC)
Mobile Devices
Internet of Things (IoT) Devices

Using a Workstation

Setting up a PC System
Ergonomic Concepts
Navigating an OS
Using Input Devices
Recognising Desktop Icons
Working with Windows

Using an OS

Functions of an Operating System
Types of Operating System
Microsoft Windows
Apple macOS and iOS
Linux, Chrome, and Android
File Explorer
Windows Settings and Control Panel
Using a Web Browser

Managing an OS

Management Interfaces
Process and Service Management
Memory and Disk Management
Command Line Interfaces
Access Control and Protection

Troubleshooting and Support

Support and Troubleshooting
Identifying the Problem
Understanding the Problem
Resolving and Documenting the Problem
Troubleshooting PC Issues
Getting Support
Using a Search Engine

Module 2 – Using Apps and Databases

Using Data Types and Units

Notational Systems
Units of Measure
Data Types
Data Representation
The Value of Data
Intellectual Property
Data-driven Business Decisions

Using Apps

Installing Applications
Application Management
Managing Software Licensing
Productivity Software
Collaboration Software
Business Software

Programming and App Development

Programming Logic
Programming Languages
Programming Concepts
Object-Orientated Programming
Scripting Languages
Application Platforms and Delivery

Using Databases

Database Concepts
Database Structures
Relational Methods
Database Access Methods
Application Architecture Models

Module 3 – Using Computer Hardware

System Components

Selecting a Computer
Motherboard Components
Processors
Features of Processors
System and Expansion Bus Technologies
System Cooling
BIOS and EUFI System Firmware

Using Device Interfaces

Computer Port and Connector Types
USB and Firewire
Graphics Devices
Graphic Device Interfaces
Input Devices
Configuring Peripherals
Bluetooth
RF and Near Field Communications (NFC)
Networking Interfaces

Using Peripheral Devices

Installing and Uninstalling Peripherals
Display Devices
Display Settings
Multimedia Ports and Devices
Printer Types
Installing and Configuring a Printer
Scanners and Cameras

Using Storage Devices

System Memory
Mass Storage Devices
Optical Discs and Drives
Removable Flash Memory Devices

Using File Systems

Managing the File System
Folders and Directories
File Explorer
Files
File Attributes and Permissions
Searching for Folders and Files
File Types and Extensions

Module 4 -Using Networks

Networking Concepts

Networking Components
TCP/IP
Internet Protocol
Packet delivery and Forwarding
DNS and URLs
Internet Application Services

Connecting to a Network

Internet Service Types
Wireless Internet Services
Setting up a Wireless Network
Configuring a Wireless Client
Connecting to an Enterprise Network

Secure Web Browsing

Safe Browsing Practices
Configuring Browser Security
Managing Cookies and PII (personal identifiable information)
Digital Certificates and Anti-phishing
Enabling a Firewall

Using Shared Storage

Local Network Sharing and Storage
Windows File Sharing
Hosted Sharing and Storage
Backups
Windows Backup

Using Mobile Devices

Using a Mobile Device
Mobile Applications and App Stores
Network Connectivity
Email Configuration
Synchronisation and Data Transfer

Module 5 – Security Concepts

Security Concerns

Computer Security Basics
Social Engineering
Business Continuity
Disaster Recovery

Using Best Practices

Securing Devices
Malware
Preventing Malware Infections
Spam
Software Sources and Patch Management

Using Access Controls

Access Controls
User Account Types
Authentication Factors
Uses of Encryption
Password Cracking and Management

Behavioural Security Concepts

Policies and Procedures
Handling Confidential Information
Acceptable Use Policies
Expectations of Privacy

Target Audience

Prerequisites

What You Will Learn

Outline

Upcoming Trainings