To increase performance we must increase our versatility skills and our ability to target techniques and approaches.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

None.

What You Will Learn

Delegates will learn:

How to recognise and use behaviour styles to build relationships and improve effectiveness.
How to improve interpersonal skills and consolidate previous training.
How to cross-matrix Transactional Analysis with Behaviour Analysis for better relationships and the targeting of approaches and techniques.

Training Outline

INTRODUCTION, AGENDA, AIMS

BEHAVIOUR VERSATILITY (8 topics)

Self discovery questionnaire
Understanding different behaviour styles
Identifying different behaviour styles
Predicting behaviour
Recognising behaviour indicators
Early indicators - before any meeting
Modifying our behaviour to match the other person
Exercise, Discussion

A VERSATILE MEETING (7 topics)

Modifying the sales process to meet the other person's needs
Modifying how we open the meeting
Modifying how we obtain information
Modifying how we present our solution/ideas
Modifying how we seek agreement
Modifying how we handle objections
Exercise, Role-Play, Discussion

TRANSACTIONAL ANALYSIS (7 topics)

Self-Discovery questionnaire
Understanding the different ego states present in a conversation
Controlling the ego states to ensure a productive outcome
Using Transactional Analysis in the sales process
Using Transactional Analysis to target techniques
Using Transactional Analysis with Behaviour Analysis
Exercise, Role-Play, Discussion

SUMMARY, ROUND-TABLE, PERSONAL ACTION PLAN

Why Choose Bilginç IT Academy

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Kuwait is rapidly advancing its digital landscape as part of the 'New Kuwait 2035' vision, with Kuwait City serving as the nation’s primary hub for technological integration and financial services. The country is investing heavily in modernizing its public sector and national infrastructure through large-scale cloud computing and cybersecurity initiatives. Supported by institutions like Kuwait University and the Kuwait Institute for Scientific Research, the local tech ecosystem is shifting toward high-end data analytics and software engineering. Our IT training programs in Kuwait are strategically designed to support this national transformation, providing professionals with the elite technical skills required to manage sophisticated enterprise systems. We offer specialized certifications in Network Security, Cloud Architecture, and Digital Leadership to ensure that Kuwait's workforce remains at the forefront of the region's evolving digital economy.

Behaviour Versatility Training in Kuwait