ISO/IEC 20000-1:2018 Implementation Training in Kazakhstan

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 2 Days
  • Price: From USD 2,291
  • Upcoming Date:
  • UK & Türkiye Based Global Training Provider

ISO/IEC 20000-1:2018 is the internationally recognized standard for Service Management Systems (SMS).
It provides a structured framework for managing the entire service lifecycle — including planning, design, transition, delivery, and continual improvement — to ensure services consistently deliver value to customers, users, and service providers.

This 2-day Implementation Training Course helps you develop the skills to establish, document, and implement an SMS in alignment with ISO/IEC 20000-1:2018 requirements.
Using a practical, step-by-step methodology supported by real-world examples and toolkits, you will learn how to create an implementation plan, assess your organization’s current status, and integrate the system with other management standards.

By the end of the course, you will have a clear roadmap for successfully implementing and maintaining a robust, compliant Service Management System.


Key Benefits

BenefitDescription
Comprehensive UnderstandingGain in-depth knowledge of ISO/IEC 20000-1 requirements and framework
Hands-on ImplementationLearn to design and deploy a working Service Management System
Integration CapabilitiesUnderstand how to align ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001
Operational ExcellenceImprove service quality, efficiency, and customer satisfaction


Bilginç IT Academy is a recognized official training partner of PECB (Professional Evaluation and Certification Board).
Through this partnership, we deliver globally accredited PECB-certified training programs, enabling professionals to gain international recognition and practical expertise in areas such as Artificial Intelligence Management, Information Security, Environmental, and Quality Management Systems.
Visit our official PECB partner page here: Bilginç IT Academy – PECB Official Partner 
We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

You should have:

  • A good understanding of ISO/IEC 20000-1:2018 and SMS principles.
    If not, it is strongly recommended that you first attend the ISO/IEC 20000-1:2018 Requirements Course.

Who Should Attend

This course is designed for:

  • IT Service Managers and Coordinators

  • Project Managers responsible for IT service implementation

  • Consultants and professionals managing service improvement initiatives

  • Quality and compliance personnel involved in ISO/IEC 20000 certification projects

What You Will Learn

By completing this course, you will be able to:

  • Recognize a typical framework for implementing ISO/IEC 20000-1:2018.
  • Interpret the key concepts and requirements from an implementation perspective.
  • Identify the benefits of implementing an effective Service Management System (SMS) for your organization.
  • Conduct a baseline review of your organization’s current service management practices.
  • Develop and execute an action plan for implementation.
  • Prepare your organization for third-party certification.
  • Understand how ISO/IEC 20000-1 can integrate with other systems such as ISO 9001 and ISO/IEC 27001. 


You Will Learn To

  • Conduct a baseline review and identify gaps in compliance.

  • Develop an ISO/IEC 20000-1 implementation plan tailored to your organization.

  • Create the required documentation and establish key processes.

  • Apply practical methods to monitor and improve service management performance.

  • Build a foundation for continual improvement and certification readiness.

Training Outline

Day 1:

  • Introduction to Service Management Systems and ISO/IEC 20000-1:2018

  • Understanding the service lifecycle: planning, design, transition, delivery, and improvement

  • Implementation framework and project planning

  • Conducting a gap analysis and baseline review

Day 2:

  • Documentation and process development

  • Integrating ISO/IEC 20000-1 with other management systems

  • Monitoring and measuring performance

  • Continual improvement and certification readiness

Why Choose Us

Experience ISO/IEC 20000-1:2018 Implementation in Kazakhstan through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from Kazakhstan and worldwide, with flexible planning options for individual and corporate training needs.

Experience ISO/IEC 20000-1:2018 Implementation in a focused classroom environment in Kazakhstan. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite ISO/IEC 20000-1:2018 Implementation in Kazakhstan solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

ISO/IEC 20000-1:2018 Implementation Training Course in Kazakhstan Schedule

Join our public courses in our Kazakhstan facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
12 шілде 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291
19 шілде 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291
31 шілде 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291
07 тамыз 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291
08 тамыз 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291
14 тамыз 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291
15 тамыз 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291
17 тамыз 2026 (2 Days)
Almaty, Astana, Shymkent
USD 2,291

Kazakhstan stands as the preeminent technological and financial powerhouse of Central Asia, with the dynamic cities of Almaty and Astana serving as global magnets for innovation. The country is home to the Astana Hub, an international tech startup center, and Nazarbayev University, both of which are at the forefront of pioneering research in Artificial Intelligence, Blockchain, and Big Data analytics. Kazakhstan has achieved worldwide recognition for its advancements in digital mining and financial technologies, supported by a national strategy that prioritizes high-quality IT education and continuous professional development. Our comprehensive training programs are strategically designed to empower professionals in Kazakhstan to master complex corporate systems and lead large-scale digital innovation processes. By bridging the gap between local talent and global industry standards, we ensure that the Kazakh workforce remains highly competitive in the rapidly evolving Eurasian digital economy.

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