Embracing Your New Role and Expectations
- What your boss, employees, peers and senior management expect from you in your supervisory role
- Four basic management functions: planning, organizing, communicating, monitoring
Managing a Diverse Workforce
- Diversity issues and how they affect you, your work unit and your company
- Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position
Filling Your Communication Skills Toolbox
- Advantages and disadvantages of one-way and two-way communication and when to use each
- Capitalize on the benefits of email
- Demonstrate paraphrasing to check for content understanding
- Experience the impact of nonverbal communication
- How to ask questions that get the answers you really need
Coaching for High Quality Performance
- How to give and receive criticism constructively
- Learn to minimize defensiveness in yourself and others
- Demonstrate a five-step coaching discussion model
Creating a Motivating Environment
- Establish the essentials of a motivating environment
- Demonstrate rules for reinforcing productive behavior
Taking Delegation, Performance and Team Development to the Next Level of Excellence
- Use delegation as a motivational tool
- Develop a strategy for solving a current employee motivational problem
Managing Performance Appraisals
- Understand your company’s appraisal system
- Record keeping and compliance issues
- Write a performance appraisal document
- Conduct an effective performance appraisal meeting
Managing Time Effectively
- Key principles of effective time management
- Share time management best practices
- Five stages of managing meetings
Planning for Continuing Growth
- Select and prioritize your own next steps
- Develop an action plan for continuing professional development
