Create agents in Microsoft Copilot Studio - Applied Skills Workshop Training in Oman

This 1-day applied skills workshop teaches you how to create intelligent AI agents using Microsoft Copilot Studio. You’ll practice hands-on by building your own agent and exploring advanced integrations with Power Automate and Dataverse for Teams.

Participants should be familiar with Microsoft Copilot Studio and have basic knowledge of Microsoft 365 and Power Platform environments.

By completing this course, participants will:

• Learn how to create and deploy agents using Microsoft Copilot Studio.

• Manage topics — create, branch, and handle fallback topics effectively.

• Work with entities and variables to build dynamic conversational flows.

• Enhance agent functionality through Power Automate integration and analytics.

• Develop and publish intelligent agents using Dataverse for Teams.

Build an Initial Agent with Microsoft Copilot Studio

• Introduction to agent creation

• Conversational builder and Generative Answers

• Deployment and testing process

Manage Topics in Copilot Studio

• Trigger phrases, branching, and fallback topics

• Creating topics for support and customer scenarios

Work with Entities and Variables

• Define and use custom entities

• Reuse variables across topics

• Create adaptive conversation flows

Enhance Agents with Power Automate and Omnichannel

• Add automated actions via Power Automate

• Transfer conversations to Omnichannel for Customer Service

• Analyze agent performance metrics

Create Agents with Dataverse for Teams

• Build and connect to Dataverse data

• Add inputs, conditions, and variables

• Publish and share your intelligent agent

Guided Project – AI Agent Creation in Practice

• Hands-on GPT-3-based topic and response generation

• Conversation Booster setup

• Real-world implementation exercises

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.