Self-paced , on-demand eLearning (1 hour)
The eLearning module provides a comprehensive introduction to the strategies, concepts and terminology that will be used extensively in the expert-led session. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.
Activity 1 – Sources of Conflict
The eLearning module provides a comprehensive introduction to the strategies, concepts and terminology that will be used extensively in the expert-led session. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.
Activity 2 – Interest-based Problem Solving
Gain a deep understanding of the key components of this collaborative approach. You will explore the principles and techniques that underpin Interest-Based Problem Solving (IBPS), focusing on identifying mutual interests, generating creative solutions, and fostering cooperative relationships.
Activity 3 – Communications for Problem Solving
Develop essential communication skills to effectively resolve conflicts and foster collaboration by learning to embody a listening mindset, ensuring that all perspectives are heard and understood, and practice reframing statements to promote positive and constructive dialogue.
Activity 4 – Conflict Analysis and Strategy Design Framework
Learn a repeatable and efficient process for analysing a conflict that considers the perspectives of all parties involved and design intervention strategies that reduce and/or resolve the conflict.
Activity 5 – Application Clinic
Use everything you have learned in the course and apply it to real-world scenarios experienced by your classmates.
Exams and Assessments
Learners are evaluated through knowledge checks, interactive in-course activities, and participation during the live facilitated session. Successful completion awards the SAFe Micro-credential badge.
Hands-On Learning
- Realworld simulation exercises and roleplays.
- Practise facilitation tools within conflict scenarios.
- Peer-to-peer collaboration and direct facilitator feedback
