Part One: Getting started (prerequisites)
Before the workshop, there is an imporant pre course preparation document which will be marked as a milestone within QA's online platform. The participants will have to:
- Read the brief for the ‘Apply’ phase of the learning
- Establish their goals for the course
- Decide on a workflow learning project to work on in the course and in the 'Apply' phase and agree it with their line manager
Part Two: Three-day workshop
Day One: Foundations of workflow learning
- Why workflow learning matters
- Using an agile development approach
- Analysing the need and building the concept
- Designing the user experience
- Choosing delivery media
Day Two: Creating a performance support resource
- Production tools and platforms
- Planning performance support
- Understanding prototypes and testing
- Producing a prototype performance support resource
- Showcasing and testing the performance support prototype and feedback
Day Three: Developing just-in-time learning
- How to build a just-in-time learning asset
- Produce a prototype just-in-time learning asset
- Showcase and testing the just-in-time learning prototype and feedback
- Implementing, curating, evaluating and maintaining workflow learning
- Workshop wrap up and next steps
Part Three: Applying the learning at work
- Learners will have up to two months to further develop both prototypes for real-world implementation at work
- They will document the process using a template we provide
- The project work will be signed-off by their line manager and submitted to TAP for checking
Obtaining a digital badge
Upon completion of the steps in Part three a digital badge will be awarded.
If you have completed 9 or more days of TAP Training and been awarded the associated digital badges, you can claim a TAP Excellence badge by writing to qa.customerservice@qa.com
