ITIL® 4 Specialist: Create, Deliver and Support Training in United Arab Emirates

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 3 Days
  • Level: Expert
  • Price: From €1,957+VAT
  • Upcoming Date:
  • UK & Türkiye Based Global Training Provider

In this 3-day hands-on ITIL® 4 Specialist: Create, Deliver and Support Training in United Arab Emirates, you'll explore how to build, deliver, and support IT-enabled products and services in a structured, value-driven way.

Beyond the technical processes, you'll gain deep insight into team culture, collaboration, communication, innovation, and how to apply modern technologies like automation, AI, and continuous deployment to improve service quality.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

We can organize this training at your preferred date and location. Contact Us!
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

To attend this course, you must hold an ITIL® 4 or ITIL® v3 Foundation certificate.
This ensures all participants have the essential baseline knowledge to dive deeper into advanced service management practices.

Who Should Attend

  • Professionals managing IT service operations

  • Individuals involved in the full product/service lifecycle (development to support)

  • Teams responsible for performance, stability, and continual improvement

  • Anyone ensuring services meet defined quality levels

Training Outline

Quick Refresher: ITIL 4 Fundamentals

  • Core principles, value streams, service value system

Creating Value Through New Services

  • Designing and launching a new service using value stream mapping

  • Integration of service design, testing, release, and change practices

Supporting Existing Live Services

  • Structured models for live service support

  • Key support practices: incident, knowledge, SLAs, monitoring

Tools & Technologies

  • Leveraging automation, RPA, AI, ML, and AIOps

  • Applying CI/CD pipelines to improve speed and consistency

Sourcing & Supplier Management

  • Build vs. buy decisions

  • Comparing outsourcing models

  • Managing service integration with multiple vendors

Why Choose Bilginç IT Academy

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.
Training Reviews
Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our United Arab Emirates facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
09 April 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT
04 May 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT
16 June 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT
22 June 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT
19 July 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT
23 July 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT
31 July 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT
23 August 2026 (3 Days)
Dubai, Abu Dhabi, Sharjah
€1,957 +VAT

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