This SAFe Micro-credential Course empowers enterprises and teams implementing SAFe with the essential skills and techniques for effectively navigating conflict and promoting collaborative decision-making. It is a part of our Advanced Facilitator series of SAFe Micro-credential courses.

Through immersive facilitated sessions, participants will explore the sources of conflict, learn strategies for managing conflict resolution, and practice tools and techniques to enhance collaboration within their organizations.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

Familiarity with SAFe and Agile working preferred, though no formal prerequisites are required.

This course utilises the Miro collaboration tool, therefore it is advised learners are able to access Miro to gain full advantage. A personal device is highly recommended

Target Audience

SAFe Program Consultants (SPCs)
Release Train Engineers (RTEs)
Scrum Masters / Agile Team Coaches
Product Owners, Agile Leaders, and anyone working to enhance team dynamics.

Training Outline

Self-paced , on-demand eLearning (1 hour)

The eLearning module provides a comprehensive introduction to the strategies, concepts and terminology that will be used extensively in the expert-led session. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.

Activity 1 – Sources of Conflict

Activity 2 – Interest-based Problem Solving

Gain a deep understanding of the key components of this collaborative approach. You will explore the principles and techniques that underpin Interest-Based Problem Solving (IBPS), focusing on identifying mutual interests, generating creative solutions, and fostering cooperative relationships.

Activity 3 – Communications for Problem Solving

Develop essential communication skills to effectively resolve conflicts and foster collaboration by learning to embody a listening mindset, ensuring that all perspectives are heard and understood, and practice reframing statements to promote positive and constructive dialogue.

Activity 4 – Conflict Analysis and Strategy Design Framework

Learn a repeatable and efficient process for analysing a conflict that considers the perspectives of all parties involved and design intervention strategies that reduce and/or resolve the conflict.

Activity 5 – Application Clinic

Use everything you have learned in the course and apply it to real-world scenarios experienced by your classmates.

Exams and Assessments

Learners are evaluated through knowledge checks, interactive in-course activities, and participation during the live facilitated session. Successful completion awards the SAFe Micro-credential badge.

Hands-On Learning

Realworld simulation exercises and roleplays.
Practise facilitation tools within conflict scenarios.
Peer-to-peer collaboration and direct facilitator feedback

Why Choose Bilginç IT Academy

At Bilginç IT Academy, we combine our strong presence in both the UK and Türkiye to deliver high-quality, practical training solutions for organizations worldwide.

International Presence with Local Expertise
With operations in the United Kingdom and Türkiye, we bring together global standards and local market understanding to deliver effective training experiences across regions.

Expert Instructors with Real-World Experience
Our courses are delivered by certified trainers with extensive industry experience, ensuring you gain practical knowledge that can be applied immediately.

Corporate-Focused Training Approach
We specialize in training corporate teams, tailoring our programs to meet your organization’s goals, technologies, and project requirements.

Flexible Training Delivery Worldwide
We offer classroom, virtual classroom, and onsite training options globally, tailored to your organization’s needs.

Hands-On, Practical Learning
Our training sessions include real-world scenarios, case studies, and interactive exercises to ensure lasting understanding and skill development.

Proven Track Record
With over 10 years of experience, we have successfully trained professionals from leading organizations across different industries and regions.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

SAFe Advanced Facilitation - Conflict and Collaboration Training in United Arab Emirates