Practical Steps to Improved Working Relationships Training in Australia

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 1 Day
  • Price: Please contact for booking options
We can host this training at your preferred location. Contact us!

Business/IT working relationships have been troubled since the dawn of the information age. Poor working relationships have a high cost to the organization in many ways. As the interdependencies of business and technology grow, the cost of failed relationships also increases. It is essential that business/IT working relationships undergo fundamental and systemic change if the value of business intelligence is to be fully realized. Almost everyone is familiar with the symptoms, and many of us recognize the problem. Yet few know how to correct the problem. This course offers a systematic approach to address real problems and improve business/IT working relationships through continuous attention to organizational alignment.

There are no prerequisites for this course.

  • Business and IT executives and leaders
  • Everyone in IT who works with business organizations
  • Everyone in business who works with IT organizations

  • Common symptoms of broken business/IT working relationships
  • Why treating symptoms alone fails to fix the problems
  • How continuous organizational alignment (COA) goes beyond symptoms to correct the root causes
  • The critical elements of successful working relationships
  • The process and activities of COA
  • Tips and techniques to improve organizational alignment in your environment

1. The Business/IT Divide

  • Confusion and Conflict
    • Problem or Symptoms
    • Two Different Languages
  • Historical Perspective
    • Some Old Humor
    • Humor Evolves with Technology
    • More Old Humor
    • And More Evolution
  • The Current State
    • Have We Made Any Progress?
    • The Urgency
  • BI and the Business/IT Divide
    • The Complexity

2. Practical Steps to Alignment

  • BI as the Catalyst
    • Increasing Pressure
  • Practical Steps for Individuals
  • Where to Start
    • Where Are You Now?
    • IT People Become Business Literate
    • Business People Become IT Savvy
  • Practice Steps for Organizations
    • Attention to Value
    • Shared View of Value
    • IT Imperatives
    • Business Imperatives
    • Mutual Imperatives

3.Continuous Organizational Alignment

  • Organizational Alignment
    • Organizational Effectiveness
    • Working Relationships
    • Dimensions of Alignment
  • Alignment Activities
    • Actions and Continuity
    • Identifying Misalignment
    • Aligning Organizations
    • Sustaining Alignment
  • Continuous Alignment
    • A Process Overview
    • Measurement
    • Using the Measures

4. Measuring the Gap

  • What to Measure
    • An Alignment Problem
    • The Human Dimension
    • Quantifying Subjective Things
    • The Details
  • The Basis for a Survey
    • How to Measure
    • The Alignment Survey
    • Using the Survey
    • The Survey Group
    • Collecting the Data
    • Preparing the Data

5. Analysis and Action

  • Analyzing the Data
    • Strengths, Weaknesses, and Risks
    • Using Demographics
    • An Analysis Exercise
  • Taking Action
    • Goals and Tactics
    • Recognizing Barriers
    • An Action Planning Exercise
    • It Takes More than a Plan
    • Continuous Improvement
    • Take it Personally


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Australia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

14 January 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
03 February 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
14 January 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
15 February 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
17 February 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
18 February 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
23 February 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
03 February 2025 (1 Day)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom
Practical Steps to Improved Working Relationships Training Course in Australia

Australia is the smallest continent yet it's also one of the largest countries in the World. As the oldest and flattest continent, Australia is a mega-diverse country with a vast variety of landscapes, climates and animals. Canberra is the capital city while Sydney, Brisbane and Melbourne are the more popular ones. Australia is a developed country with a high-income economy and a member of the United Nations, G20 and the Commonwealth of Nations.

While cricket and football are the most popular sports in Australia, the Australian Open tennis grand slam tournament is a major international event that takes place in this country. The island of Tasmania has the cleanest air in the world. Uluru-Kata Tjuta National Park, Great Barrier Reef, Kangaroo Island, Kakadu National Park, Whitsunday Islands and The Pinnacles are some of the jaw-dropping places in Australia.

We offer a wide range of IT courses, from cybersecurity, data science and software development to business skills and project management, and we can host training at your preferred location in Australia. Let our experienced instructors provide you with hands-on training and practical insights.
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