Introduction: Why Technical Supervising Is Unique
Part 1: The Transition: Getting Off to a Good Start
- Make the Transition a Manageable Process
- Before You Begin the Transition
- Starting the Transition Process
- Avoiding Predictable challenging situations
- Understanding the Technical Types
- Proactive Management
- Technical Supervisors' Transition Lessons
Part 2: Communication: Skills for Technical Supervisors
- Communication Challenges Facing Technical Supervisors
- Challenge 1: Understanding Your Personal Style
- Challenge 2: Meeting Interpersonal Communication Demands
- Challenge 3: Developing Situational Strategies
- Technical Supervisors' Communication Lessons
Part 3: Motivation: Creating Incentives
- Motivational Issues
- Motivational Theories
- Motivational Basics
- Unique Motivation Needs of Technical Experts
- What Motivates Technical Supervisors?
- Motivational Challenges Facing Technical Supervisors
- Challenge 1: Overcoming challenging situations
- Challenge 2: Creating a Positive Climate
- Challenge 3: Finding Incentives for Your Technical Team
- Challenge 4: Managing Change
Part 4: Delegation: Learning to Let Go
- Delegation Skills Overview
- Delegation Challenges Facing Technical Supervisors
- Challenge 1: Determine with Whom You Can Let Go
- Challenge 2: Select the Appropriate Strategy
- Challenge 3: Be Sensitive to the Needs of Others
- Challenge 4: Manage Performance and Monitor Progress
- Technical Supervisors' Delegation Lessons
- Managing Virtual Teams
- Understanding Leadership Competencies
- Developing Positive Assertiveness
- The Art of Influencing Others
- Appraising Performance
- Building Teams
- Establishing Employee Accountability
- Feedback Skills for Leaders
Part 5: Planning for Further Development
- Develop a Plan of Action
- Manage Your Job and Advance Your Career
- Politics Can Be Fun
- Technical Supervisors' Final Recommendations
