Understanding Cisco Collaboration Foundations Training in Germany

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 5 Days
  • Level: Fundamentals
  • Price: From €4,500 +TAX
  • Upcoming Date:
  • UK & Germany Based Global Training Provider

This course provides an introduction to Cisco collaboration technologies, focusing on the administration and support of a simple, single-site Cisco Unified Communications Manager (CM) solution with a Session Initiation Protocol (SIP) gateway. Participants will gain foundational knowledge of Cisco Unified Communications, including system configuration, user and device management, dial plans, and troubleshooting tools. The course also covers key concepts such as SIP call setup, codec negotiation, and integration with Cisco Unity for voicemail services.

This course is designed as an entry-level training for those preparing for the CCNP Collaboration certification and lays the groundwork for advanced collaboration courses.



Prerequisites

This course does not require prior Cisco courses, but participants should have:

  • A basic understanding of internet web browsers and general computer usage
  • Familiarity with Cisco Internetwork Operating System (Cisco IOS®) command line

Target audience

This course is ideal for:

  • IT professionals preparing for CCNP Collaboration certification
  • Network administrators managing voice and video services
  • Network engineers responsible for Cisco Unified Communications deployments
  • Systems engineers supporting Cisco collaboration solutions

We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

By the end of this course, learners will be able to:

  • Define collaboration technologies and describe the key devices in Cisco on-premise, hybrid, and cloud deployments
  • Configure essential parameters in Cisco Unified Communications Manager (CM), including service activation, enterprise parameters, and device pools
  • Deploy and troubleshoot Cisco IP phones using auto-registration and manual configuration
  • Explain the SIP call setup process, including codec negotiation via Session Description Protocol (SDP)
  • Manage user accounts in Cisco Unified CM, including local and Lightweight Directory Access Protocol (LDAP) configurations
  • Configure dial plan elements within a single-site Cisco Unified CM environment, including route groups, route patterns, and SIP trunks
  • Implement Class of Control (CoC) in Cisco Unified CM to manage service access
  • Configure Cisco Jabber and implement features such as call park, shared lines, and pickup groups
  • Set up a SIP dial plan on a Cisco Integrated Services Router (ISR) to connect to the Public Switched Telephone Network (PSTN)
  • Manage media resources within Cisco Unified CM and ISR gateways
  • Use Cisco Unified CM troubleshooting tools, including Unified Reports, Real-Time Monitoring Tool (RTMT), and Call Detail Records (CDRs)
  • Understand additional considerations for deploying video endpoints
  • Describe the integration of Cisco Unity with Cisco Unified CM and its voicemail capabilities

Training Outline

Understanding collaboration technology and benefits

  • Overview of collaboration in Cisco environments
  • On-premise, hybrid, and cloud collaboration models
  • Key Cisco collaboration devices and their roles

Administering Cisco Unified Communications Manager

  • Initial setup and configuration
  • Enterprise parameters, service activation, and device pools
  • Cisco Unified CM groups and time settings

Managing endpoints and the registration process

  • Auto-registration and manual configuration of IP phones
  • Endpoint authentication and firmware upgrades
  • Common troubleshooting steps for endpoint issues

Exploring codecs and call signalling

  • Understanding codec negotiation and SDP
  • Media channel setup and bandwidth considerations
  • Troubleshooting codec mismatches and call quality issues

Managing users in Cisco Unified CM

  • Creating and managing local users
  • LDAP integration and user role assignment
  • Configuring service profiles and credential policies

Configuring dial plans

  • Route patterns, translation patterns, and transforms
  • SIP trunks and SIP route patterns
  • Local Route Groups and Route Lists

Implementing Class of Control (CoC)

  • Understanding calling privileges and access control
  • Configuring partitions and calling search spaces
  • Applying CoC to users and devices

Enabling endpoints and collaboration features

  • Configuring Cisco Jabber for desktop and mobile
  • Implementing call park, shared lines, and pickup groups
  • Assigning softkeys and phone button templates

Configuring Cisco ISR as a voice gateway

  • Setting up SIP trunks to the PSTN
  • Configuring dial-peers and voice translation rules
  • Troubleshooting PSTN connectivity

Managing Cisco Unified CM media resources

  • Types of media resources (transcoders, MTPs, conferencing)
  • Allocating media resources to calls
  • Verifying media resource availability and usage

Reporting and maintenance

  • Generating reports using Unified Reports
  • Monitoring system health with RTMT
  • Disaster recovery and backup strategies in Cisco Unified CM

Deploying video endpoints

  • Cisco video device registration and configuration
  • Video call signalling and troubleshooting considerations
  • Bandwidth management for video calls

Integrating Cisco Unity with Unified CM

  • Overview of Cisco Unity Connection voicemail
  • Configuring voicemail users and default call handlers
  • Managing voicemail greetings and message storage

Exams and assessments

There are no formal exams included in this course. However, learners will complete:

  • Interactive knowledge checks throughout the course
  • Hands-on lab exercises simulating real-world scenarios

Hands-on learning

This course includes:

  • Lab exercises for configuring Cisco Unified CM, SIP dial plans, and media resources
  • Troubleshooting scenarios for diagnosing and resolving collaboration issues
  • Guided exercises on deploying Cisco Jabber and configuring endpoint features

Why Choose Us

Experience Understanding Cisco Collaboration Foundations in Germany through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Germany or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Understanding Cisco Collaboration Foundations through face-to-face Classroom Based training in Germany. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Understanding Cisco Collaboration Foundations in Germany as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Germany or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Understanding Cisco Collaboration Foundations Training Course in Germany Schedule

Join our public courses in our Germany facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
09 Oktober 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX
14 Oktober 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX
15 Oktober 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX
23 Oktober 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX
26 Oktober 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX
31 Oktober 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX
02 November 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX
06 November 2026 (5 Days)
Berlin, Munich, Hamburg, Frankfurt, Stuttgart
€4,500 +TAX

Germany serves as the industrial and technological heart of Europe, where precision engineering meets high-tech digital innovation. Cities like Berlin, Munich, and Frankfurt are world-renowned for their contributions to automotive software, SAP systems, and Industry 4.0 frameworks. Supported by elite technical universities (TU9), the German tech landscape prioritizes security, efficiency, and scalable enterprise solutions. Our IT training programs in Germany are tailored to this culture of excellence, focusing on specialized certifications that drive corporate productivity. Whether it is mastering complex cloud infrastructures in Frankfurt's financial district or exploring IoT in Munich, we provide the technical expertise required to sustain Germany's status as a global leader in engineering and software.

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