ITIL® 4 Foundation - IT Service Management Certification Training

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • Level: Fundamentals
  • Price: From €1,509+VAT

The ITIL® 4 Foundation - IT Service Management Certification Training provides an internationally accredited introduction to modern IT service management (ITSM) practices.

Delivered by Bilginç IT Academy, an official PeopleCert Accredited Training Organisation (ATO), this course helps participants understand how ITIL® enables organizations to co-create value and manage digital transformation effectively.

Through this training, learners gain a deep understanding of the Service Value System (SVS), the Service Value Chain, the four dimensions of service management, and ITIL’s seven guiding principles.

ITIL 4 Foundation transforms traditional process-based management into a value- and experience-centric service approach.


Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum. 

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner 


Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

There are no formal prerequisites.
A basic understanding of IT operations is beneficial.

Who Should Attend

  • IT professionals at any level

  • Service managers and team leads

  • Customers and users involved in service delivery

  • Anyone looking to enhance their ITSM knowledge or start an ITIL certification journey

What You Will Learn

Upon completion, learners will be able to:

  • Understand key concepts of IT service management,

  • Describe the purpose and structure of the ITIL 4 Service Value System (SVS),

  • Recognise the components and activities of the Service Value Chain,

  • Explain the four dimensions of service management,

  • Apply the seven ITIL guiding principles in different contexts,

  • Explore 15 ITIL practices with in-depth coverage of seven key practices,

  • Use ITIL terminology to support value co-creation in organisations.

Training Outline

  • Introduction to ITIL 4 and Modern ITSM

  • Value and Service Thinking – Service providers, consumers, outputs, and outcomes

  • Service Value System (SVS) – Integrating governance, practices, and continual improvement

  • Service Value Chain – Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

  • ITIL 4 Guiding Principles

    • Focus on value

    • Start where you are

    • Progress iteratively with feedback

    • Collaborate and promote visibility

    • Think and work holistically

    • Keep it simple and practical

    • Optimize and automate

  • Four Dimensions of Service Management

    • Organisations & People

    • Information & Technology

    • Partners & Suppliers

    • Value Streams & Processes

  • Key ITIL Practices

    • Service Desk

    • Incident Management

    • Problem Management

    • Service Request Management

    • Change Enablement

    • Continual Improvement

    • Service Level Management


Training Reviews


Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
26 February 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT
23 March 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT
08 February 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT
08 February 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT
08 February 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT
08 February 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT
08 February 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT
08 February 2026 (2 Days)
Istanbul, Ankara, London
€1,509 +VAT

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