AI Agent & Intelligent Process Automation (IPA) Training

This AI Agent & Intelligent Process Automation Training is designed to help professionals implement AI-driven workflows and automation systems.
Participants will learn to design, deploy, and scale AI agents that enhance efficiency, reduce manual work, and drive digital transformation.

• Business Analysts

• Project & Product Managers

• Product Owners and Scrum Teams

• Business Professionals

• IT Specialists and Decision Makers

• Understand AI Agents and IPA fundamentals.

• Learn to identify automation opportunities.

• Gain hands-on experience in building AI-powered workflows.

• Master AI integration using APIs and automation tools.

• Develop ROI measurement and scaling strategies.

Module 1 – Introduction to AI Agents

• What are AI Agents?

• Agent types: Rule-based, Learning-based, Generative

• Use cases in HR, customer service, supply chain

Module 2 – Process Mapping and AI Opportunities

• Identifying automation-ready processes

• Prioritizing repetitive and decision-driven tasks

• Workshop: Mapping AI opportunities

Module 3 – AI Integration Lifecycle

• Defining problems & solution scope

• Model training and deployment

• Monitoring & improving AI performance

Module 4 – AI Tools & Platforms

• OpenAI, Azure AI, Google AI, AWS, CrewAI, LangChain

• Workflow automation tools: Zapier, Power Automate

• Hands-on: Build a chatbot via OpenAI API

Module 5 – Ethics, Privacy, and Compliance

• Responsible AI principles

• Data privacy & global regulations

• Group discussion: Ethical dilemmas in AI adoption

Module 6 – Case Study

• AI process mapping & chatbot creation

• Predictive analysis with BigQuery or Python

• Reinforcement learning for process optimization

Module 7 – Measuring ROI and Scaling AI

• Defining KPIs and ROI metrics

• Building an AI ROI dashboard

• Scaling strategies & change management

Module 8 – The Future of AI in Business

• Generative AI and autonomous agents

• Building an AI-ready culture

• Emerging trends and innovation roadmap

Capstone Project

Participants will design a complete AI integration plan for a chosen organization — including workflow mapping, technology selection, and ROI estimation.