- Change Principles (5%)
- Describe the business change lifecycle
- Describe drivers of change
- Describe risk appetite and risk categories
- Aligning Change With the Business (20%)
- Describe techniques to analyse the external environment
- Describe techniques to analyse the internal environment
- Describe the components and purpose of a SWOT analysis.
- Describe the cultural web framework for analysing organisational culture.
- Describe organisational performance measurement techniques
- Describe the components of an organisation’s enterprise architecture
- Describe ethical considerations of digital change
- Identifying Change (27.5%)
- State the purpose, advantages and disadvantages of qualitative and quantitative investigation techniques
- Describe techniques used to record business situations.
- Identify stakeholder categories using the stakeholder wheel
- Describe the use of the power/interest grid to analyse and manage stakeholders.
- Describe business process modelling
- Describe customer journey mapping.
- Explain the use of POPIT™ in the gap analysis process.
- Explain the process for developing options.
- Describe the three main areas for evaluating the feasibility of options.
- Describe the fundamental differences in identifying change in Agile environments.
- Describe the design thinking approach to generating options and designing solutions.
- Change Requirements (12.5%)
- Describe the process of establishing change requirements.
- Identify the key roles and responsibilities in establishing requirements.
- Identify the different types of requirement.
- Describe the principles of user-centred design.
- Identify the four design principles of Web Content Accessibility Guidelines (WCAG).
- Describe configuration management and change control
- The Business Case (7.5%)
- Describe the structure and content of a business case
- Describe the payback investment appraisal technique
- Describe business case development within an Agile environment
- Design and Development (10%)
- Describe linear and incremental development lifecycles.
- Describe the Agile development lifecycle
- Describe the four overarching values of the Agile Manifesto
- Describe techniques involved in business acceptance testing
- Change Implementation (10%)
- Describe the CPPOLDAT framework for assessing an organisation’s readiness for change.
- Describe strategies used for implementing the identified solution
- Identify stages of the human response to change.
- Describe techniques used to gather feedback after implementation
- Benefits Management (7.5%)
- Identify typical examples of benefits
- Describe the elements of a benefits plan.
- Describe the purpose and processes of a benefits review
Examination
All BCS exams are delivered as Remote Proctored. Learners will log into their QuestionMark portal and schedule their exam for any time that suits them at a later date. This must be sat only after 5pm on the final day of the course.
Type: 40 Question Multiple Choice
Duration: 1 hour
Supervised/Invigilated: Yes
Open Book: No
Pass Mark: 26/40 (65%)
Distinction Mark: None
Delivery: Online and Post-course
Related Certifications
This course forms part of the BCS International Diploma in Business Analysis.
