BCS Foundation Certificate in Digital Business Change (inc exam) Training

This BCS Foundation Certificate in Digital Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit. For example:

• Gain an entry-level qualification by understanding the processes and techniques used in delivering business change.
• Develop skills and knowledge to support successful business change programmes within your organisation.
• Understand how to design business changes effectively, including the organisational, people, information, technology and process aspects.
• The Certificate counts towards the International Diploma in Business Analysis as one of the available knowledge based options.

There are no entry requirements for this certification.

Target Audience

• The foundation certificate is for people who want to gain a deep understanding of the many processes, framework, and techniques needed to implement successful business change.
• Suitable for business analysts, business managers and members of their team, business change managers and project managers

Exam Requirements

If you are taking a BCS exam you must have photographic identification (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.

BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

Learners who engage in this certification will gain a broad understanding of business change, including:

• An appreciation of the principles, processes, roles and approaches involved in business change
• How to use information technology to enable business change, and as a driver for business change
• How to align the organisation with external and internal influences
• How to implement business change effectively

• Change Principles (5%)
  • Describe the business change lifecycle
  • Describe drivers of change
  • Describe risk appetite and risk categories
• Aligning Change With the Business (20%)
  • Describe techniques to analyse the external environment
  • Describe techniques to analyse the internal environment
  • Describe the components and purpose of a SWOT analysis.
  • Describe the cultural web framework for analysing organisational culture.
  • Describe organisational performance measurement techniques
  • Describe the components of an organisation’s enterprise architecture
  • Describe ethical considerations of digital change
• Identifying Change (27.5%)
  • State the purpose, advantages and disadvantages of qualitative and quantitative investigation techniques
  • Describe techniques used to record business situations.
  • Identify stakeholder categories using the stakeholder wheel
  • Describe the use of the power/interest grid to analyse and manage stakeholders.
  • Describe business process modelling
  • Describe customer journey mapping.
  • Explain the use of POPIT™ in the gap analysis process.
  • Explain the process for developing options.
  • Describe the three main areas for evaluating the feasibility of options.
  • Describe the fundamental differences in identifying change in Agile environments.
  • Describe the design thinking approach to generating options and designing solutions.
• Change Requirements (12.5%)
  • Describe the process of establishing change requirements.
  • Identify the key roles and responsibilities in establishing requirements.
  • Identify the different types of requirement.
  • Describe the principles of user-centred design.
  • Identify the four design principles of Web Content Accessibility Guidelines (WCAG).
  • Describe configuration management and change control
• The Business Case (7.5%)
  • Describe the structure and content of a business case
  • Describe the payback investment appraisal technique
  • Describe business case development within an Agile environment
• Design and Development (10%)
  • Describe linear and incremental development lifecycles.
  • Describe the Agile development lifecycle
  • Describe the four overarching values of the Agile Manifesto
  • Describe techniques involved in business acceptance testing
• Change Implementation (10%)
  • Describe the CPPOLDAT framework for assessing an organisation’s readiness for change.
  • Describe strategies used for implementing the identified solution
  • Identify stages of the human response to change.
  • Describe techniques used to gather feedback after implementation
• Benefits Management (7.5%)
  • Identify typical examples of benefits
  • Describe the elements of a benefits plan.
  • Describe the purpose and processes of a benefits review

Examination

All BCS exams are delivered as Remote Proctored. Learners will log into their QuestionMark portal and schedule their exam for any time that suits them at a later date. This must be sat only after 5pm on the final day of the course.

Type: 40 Question Multiple Choice

Duration: 1 hour

Supervised/Invigilated: Yes

Open Book: No

Pass Mark: 26/40 (65%)

Distinction Mark: None

Delivery: Online and Post-course

Related Certifications

This course forms part of the BCS International Diploma in Business Analysis.