C4H320 - SAP Commerce Cloud Business User Training

• SAP Commerce Cloud 2205

• The course does not investigate details of project specific problems, but rather focuses on how to tackle most common project tasks in daily routine.
• Part of the training exercises is based on the SAP Commerce Cloud Accelerator module, but the composable storefront (previously known as Spartacus) is also included in the course material.

Essential

• Fundamental understanding of web technologies and e-commerce concepts

• Business Analysts
• Functional Consultants
• Project Managers
• End Users
• QA managers
• Testers

• This course will prepare you to:
• Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.

• Overview
• Major Modules
• Business & Administration Tools
• Product Content Management
• Catalogs & Products
• Backoffice Product Cockpit
• Catalogs, Categories, Products
• Catalog Management
• Product Modeling
• Classification
• Product Variants
• (Exercise) Product Content Management
• Web Content Management
• CMS Overview
• (Exercise) WCM CMS
• Personalization
• (Exercise) WCM Personalization
• SAP Commerce Cloud, Composable Storefront
• Commerce
• Search
• (Exercise) Search
• Pricing
• Cart Features & Checkout Types
• Promotions & Coupons
• (Exercise) Promotions
• Order Management
• Payment
• Basic Order Management Related Features
• Order Management Services Module
• Customer Support
• Overview
• Customer Management
• Order Cancellations & Returns
• Customer Service Module
• Fraud Detection
• (Exercise) Customer Support
• B2B Commerce
• Account Management
• Organization Management
• Catalog, Pricing & Stock
• Ordering & Checkout
• PunchOut Support
• (Exercise) B2B Commerce
• Integration
• General Introduction
• Internal Integration Solutions
• External Integration Solutions
• How to Choose?
• Essential Foundations
• Architecture
• Security
• Automation (CronJobs)
• Validation Framework
• ImpEx
• Workflows
• (Exercise) Essential Foundations
• Good to Know
• Licensing & Versioning
• Deployment & Maintenance
• SAP Commerce Cloud
• Industry-Specific Accelerators
• Intelligent Selling Services
• GDPR
• Webography