C4H450 - SAP Sales and Service Cloud Integration Training

This training is designed for participants who require in-depth integration knowledge for SAP Sales and Service Cloud.
In this training, you will learn how to integrate SAP Sales and Service Cloud with:

• SAP S/4HANA

• SAP ERP

• SAP CRM

• SAP Marketing Cloud

• SAP CPQ

• SAP Field Service Management
  using SAP Cloud Integration.

Essential:

• Basic knowledge of SAP Sales and Service Cloud

• Basic knowledge of SAP S/4HANA

• Basic knowledge of SAP Cloud Integration

Recommended:

• Integration experience with SAP Process Integration or similar technology

• Basic understanding of ALE, IDocs, SOAP Web Services

• Application Consultant

• Business Process Owner / Team Lead / Power User

• Technology Consultant

• Integration Developer

By the end of this training, you will have gained knowledge and skills in the following areas:

• Determine connectivity strategy for cloud projects

• Configure SAP Sales and Service Cloud for integration with SAP S/4HANA, SAP ERP, and SAP CRM

• Configure SAP Cloud Integration for multiple SAP solutions

• Execute and extend integration scenarios

• Use prepackaged SAP Cloud Integration content

Introduction & Strategy

• Introduction to SAP Customer Experience Integration

• Strategic Role of Integration in SAP CX

Integration Scenarios

• SAP Sales & Service Cloud with SAP S/4HANA and SAP ERP

• SAP Sales & Service Cloud with SAP CRM

• SAP Sales & Service Cloud with Analytics

• SAP Sales & Service Cloud with SAP Marketing Cloud

• SAP Sales & Service Cloud with SAP CPQ

• SAP Sales & Service Cloud with SAP Field Service Management

Integration Technology & APIs

• SAP Sales and Service Cloud Configuration and APIs

• Open APIs with OData Services

Cloud Integration Connectivity

• Technical Connectivity

• SAP Web Dispatcher, SAP Cloud Connector

• Integration Security and Authentication

• Certificates Usage

SAP Cloud Integration Configuration

• SAP S/4HANA and SAP ERP Configuration for Integration

• Data Replication, Filtering, Delta Mechanism

• Monitoring and Error Analysis

Extending Integration

• Extensibility with SAP Extension Suite

• CRM Integration with SAP Sales & Service Cloud

• Integration with SAP Process Integration (PI)

Transactional Data Integration

• Real-Time Pricing

• Opportunity, Sales Quote, Sales Order Scenarios